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[Getting started]

 

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Key concepts >

[Planning]

 

User permissions, supported browsers, mobile devices, integrations, and localized versions.

[Installing]

 

Information about installing the product.

[Upgrading]

 

Self-upgrade and automatic upgrade, post-upgrade procedures, and enabling new features.

[Troubleshooting]

 

Issues resolution, error messages, and contacting support.

[Using]

 

Interface descriptions, using the product.

[Administering]

 

Interface descriptions, using the product.

[Integrating]

 

Integrations with other products.

 

 

 

Post-upgrade procedures repository

This section is a repository of the post-upgrade procedures that you must perform after your organization is upgraded to the latest version of BMC Remedyforce. You must perform these procedures after each upgrade and for both self-upgrade and automatic upgrade.

If you are using BMC Remedyforce permission sets to manage permissions for your users, you only have to enable new features. However, if you are using BMC Remedyforce profiles or custom permission sets to manage permissions for your users, you might also have to manually configure the updated profile-level permissions in a release. For information about configuring profile-level permissions and the conditions in which you must manually configure these permissions, see Configuring profile-level permissions for new features.

If you are upgrading from a few releases prior to the latest release, you must enable new features and configure the updated profile-level permissions in each interim release. BMC recommends that you first enable new features and update profile-level permissions in the release that immediately follows your current release. You can then enable features in each subsequent release until the latest release. For example, if you are upgrading from version 20.14.01 to 20.15.01 (Winter 15), you must first enable new features and update profile-level permissions in version 20.14.02, and then enable the new features and update profile-level permissions in version 20.15.01.

To confirm whether you have performed the post-upgrade procedures for previous releases, you can review the following table and verify the set of procedures for each release to which you have previously upgraded. The table links to topics that list the updated profile-level permissions and provides information about enabling new features in each release of BMC Remedyforce.

ReleaseEnabling new featuresUpdated profile-level permissions
20.24.01 (Winter 24)

Enabling new features in 20.24.01

20.24.01 profile-level permissions

20.23.02 (Summer 23)

Enabling new features in 20.23.01

20.23.02 profile-level permissions

20.23.01 (Winter 23)

Enabling new features in 20.23.01

20.23.01 profile-level permissions

20.22.02 (Summer 22)

Enabling new features in 20.22.02

20.22.02 profile-level permissions

20.22.01 (Winter 22)

Enabling new features in 20.22.01

20.22.01 profile-level permissions

20.21.02 (Summer 21)

Enabling new features in 20.21.02

20.21.02 profile-level permissions

20.21.01 (Winter 21)Enabling new features in 20.21.0120.21.01 profile-level permissions
20.20.02 (Summer 20)Enabling new features in 20.20.0220.20.02 profile-level permissions
20.20.01 (Winter 20)Enabling new features in 20.20.0120.20.01 profile-level permissions
20.19.02 (Summer 19)Enabling new features in 20.19.0220.19.02 profile-level permissions
20.19.01 (Winter 19)Enabling new features in 20.19.0120.19.01 profile-level permissions
20.18.02 (Summer 18)Enabling new features in 20.18.0220.18.02 profile-level permissions
20.18.01 (Winter 18)Enabling new features in 20.18.0120.18.01 profile-level permissions
20.17.02 (Summer 17)Enabling new features in 20.17.0220.17.02 profile-level permissions
20.17.01 (Winter 17)Enabling new features in 20.17.0120.17.01 profile-level permissions
20.16.01 (Summer 16)Enabling new features in 20.16.0120.16.01 profile-level permissions
20.15.03 (Summer 15)Enabling new features in 20.15.0320.15.03 profile-level permissions
20.15.02 (Spring 15)Enabling new features in 20.15.0220.15.02 profile-level permissions
20.15.01 (Winter 15)Enabling new features in 20.15.0120.15.01 profile-level permissions
20.14.02Enabling new features in 20.14.0220.14.02 profile-level permissions
20.14.01Enabling new features in 20.14.0120.14.01 profile-level permissions
20.13.02Enabling new features in 20.13.0220.13.02 profile-level permissions
20.13.01Enabling new features in 20.13.0120.13.01 profile-level permissions

Note

After the automatic upgrade to the latest version, Salesforce sets the Running User of the BMC Remedyforce dashboards to BMC Remedyforce. Because of this issue, an error message is displayed when users access these dashboards. To enable users to view the dashboards, you must configure the appropriate user as the Running User after the automatic upgrade. For more information, see Configuring the Running User of dashboards in BMC Remedyforce.




Release schedules

This topic provides the upgrade schedules for the listed BMC Helix Remedyforce release version and its patches.

Last updated: February 28, 2024

Update summary: Added details about the Winter 24 release that is generally available on February 28, 2024.

Product documentation

To access documentation for the Winter 24 release of BMC Helix Remedyforce, click the following links:

Documentation Home | Release notes and notices | Upgrading | Upgrade FAQs

BMC Helix Remedyforce Hybrid Upgrade/Patch Schedule

  • Remedyforce customers should refer to the Salesforce Trust website for any scheduled platform maintenance dates that may conflict with a Self Upgrade plan.
  • Remedyforce Self Upgrading will upgrade and patch your ORG to the latest version available on the date that you Self Upgrade. If a patch is released after your Self Upgrade date, your ORG will be patched to the latest version on the Automatic Patch dates unless you again Self Upgrade to the latest patch release.
  • Remedyforce Automatic Upgrade dates only apply to ORGs running the latest major patched version of Remedyforce.

BMC Helix Remedyforce Winter 24 Sandbox and Production Self and Automatic Upgrade

February 28 - March 21March 22March 23 - April 18April 19
BMC Helix Remedyforce Winter 24 Sandbox Self Upgrade WindowBMC Helix Remedyforce Winter 24 Sandbox Automatic Upgrade

BMC Helix Remedyforce Winter 24 Production Self Upgrade Window
BMC Helix Remedyforce Winter 24 Production Automatic Upgrade

Note:

  • All dates and times listed are Eastern time (New York, USA).
  • We recommend that you do not refresh your sandbox organization during the upgrade window as it excludes your organization from the future upgrades.

 

BMC Remedyforce videos
To view the BMC Remedyforce videos playlist, click here Open link .
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