BMC Helix Portal is a part of the BMC Helix IT Operations Management (ITOM) solution and is the launchpad for all your licensed BMC Helix services. BMC Helix Portal is built on a microservices-based architecture and is available both as a SaaS service and as a container-based on-premises deployment.

With BMC Helix Portal, you can use common services such as user management, tenant management, and single sign-on. As a tenant administrator, you can use these common services to set up role-based access control for all the integrated BMC products available on the platform.

Release notes and notices
updated 11 Dec

Learn what’s new or changed for BMC Helix Portal 23.4 including new features, urgent issues, documentation updates, and fixes or patches.


To stay informed of changes to this list, click the  icon on the top of this page.

December 11, 2023


23.4.02 enhancements
November 3, 2023


23.4.01 enhancements
October 5, 2023


23.4 enhancements and patches
September 6, 2023

Enhancements available in this release:

  • Sync nested groups by using the LDAP sync agent
  • Increase in expiration time for user activation
23.3.02 enhancements and patches
August 4, 2023Retrieve the permissions of user groups by using the API23.3.01 enhancements and patches
July 6, 2023


23.3 enhancements and patches


Ready-made PDFs are available on the PDFs page. You can also create a custom PDF.

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Related release notes

The following links provide updates about the integrated BMC Helix products:

  • BMC Helix AIOps release notes Open link
  • BMC Helix Automation Console release notes Open link
  • BMC Helix Continuous Optimization release notes Open link
  • BMC Helix Developer Tools release notes Open link
  • BMC Helix Dashboards release notes Open link
  • BMC Helix Discovery release notes Open link
  • BMC Helix Intelligent Automation release notes Open link
  • BMC Helix Intelligent Integrations release notes Open link
  • BMC Helix Log Analytics release notes Open link
  • BMC Helix Operations Management release notes Open link

Setting up and going live


Set up the product and tailor the environment according to your organizational requirements.

Setting up role-based access control


As a tenant administrator, set up role-based access control (RBAC) for various products from a single place.

Role-based access control management with the REST API


As a tenant administrator, perform RBAC by using the REST API endpoints.

Product trials

Product trials



Knowledge Base

Knowledge Base




BMC Training and Certification

PDFs and videos


This topic describes and links to PDFs and videos that support this product release.


If the ready-made PDFs of this space do not satisfy your requirements, you can create a custom PDF for a specific topic, a topic and its children, or a group of topics with a specific label. For information about how you can export a custom PDF from this space, see Exporting to PDF and other formats.

or register to view the contents of this page.


The following topics contain videos that supplement text-based documentation. You can access these videos and others in the BMC Helix Portal Open link on YouTube.

The following playlists include videos related to the integrated products of BMC Helix Portal:

BMC Helix Continuous Optimization Open link

BMC Helix Dashboards Open link

BMC Helix Discovery Open link

BMC Helix Operations Management Open link

BMC Helix Service Monitoring Open link

Frequently asked questions

Here are some answers to the most frequently asked questions about BMC Helix Portal.

Currently, BMC Helix Portal and the integrated products support only the English locale.

Yes, you can view the audit records in the BMC Helix Portal Audit dashboard. For more information, see Viewing audit records in BMC Helix Dashboards.

To view the product version, on the title bar, click Help icon, and select Application details. The following integrated IT Operations Management products are in sync with this release version:

  • BMC Helix AIOps
  • BMC Helix Dashboards
  • BMC Helix Discovery
  • BMC Helix Intelligent Automation
  • BMC Helix Intelligent Integrations
  • BMC Helix Log Analytics
  • BMC Helix Operations Management

Idle timeout is the maximum period during with a session in a BMC application integrated with BMC Helix Portal can be idle before the user is automatically logged off. The UI idle timeout is the maximum length of time that a user remains logged in to integrated products without making any mouse movements, clicks, or keyboard input.

To set the UI idle timeout for BMC Helix Portal, request BMC SaaS Operations team at BMC Support.

BMC Helix Portal uses the browser time zone as the preferred time zone. Additional options to set the time zone are not available.


Related spaces

This topic provides a list of spaces related to BMC Helix Portal.

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