This documentation supports an earlier version of BMC Helix Operations Management.

To view the documentation for the latest version, select 23.3 from the Product version picker.

Monitoring and managing events

An event is a notification that indicates a change in the state of an application or device that you are monitoring. Thus, an event can represent an error or warning, it can mean the crossing of a set threshold, or it can mean everything is working as expected, and so on.

Based on the severity, events can help you discover health issues across your data center from a single console. When the product discovers an issue with a device, the monitor that is set up for that device activates an event with a particular severity.

Informational events are the type of events that generally do not require an action. They can help you perform root cause analysis by understanding the time until which the application or device was working as expected.

All events are displayed on the Monitoring > Events page. 

You can use various filters to narrow down the list of events and view only those events that are relevant to you. You can also perform various event operations such as acknowledging the event, assigning and declining ownership, setting the event priority, and exporting the event contents. These operations can help you monitor and manage events efficiently. You can change the number and type of columns displayed in the Events page by customizing the table views. By default, the Events page uses the Basic Information table view.

The following illustration provides an overview of the information that you can view and the actions that you can perform through the Events page.

  1. Filter events based on the time of occurrence.
  2. Access the main action menu to set preferences.
  3. Filter events by status.
  4. Filter events by severity.
  5. Use the event toolbar icons to perform various event operations.
  6. View the list of events and use the event action menu to perform various actions on the selected event.
    Copy details of an event from the Events page instead of navigating to the Event details page. Use the copied event value further according to your requirements.

    • To copy individual elements in an event row, double-click the element and paste the contents into a text editor. 
    • To copy the contents of an entire row, click on the event row, and copy (Ctrl+c) and paste (Ctrl+v) the contents into a text editor. 


    The copied content copies the internal value of an event slot and not the display value.

  7. Perform quick actions such as filtering events by using the search box, refreshing the Events page, collapsing the quick filters, changing the event display preferences, and so on.

For information about event states, severity, priority, and event retention and pruning, see Event states.

Refer to the following table to understand the tasks that help you identify actionable events and reduce event noise:

As an administrator or operator, view event details.Viewing event details
As an administrator or operator, view anomaly event details.Viewing anomaly events
As an administrator or operator, filter events.Filtering events
As an administrator, export events to use in third-party applications. Exporting events
As an administrator or operator, perform event operations.Performing event operations
As an administrator or operator, view or add notes to an event.Viewing or adding notes to an event
As an administrator or operator, create table views.Creating table views
As an administrator or operator, view the graphical overview of a monitored instance.Viewing the performance overview

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