Collecting data

Data is referred to as the information that you are monitoring in your environments such as the Oracle database or the Windows operating system. You monitor these environments with the help of PATROL Agents and knowledge modules (KMs). Use the collected metrics to monitor the health of the monitored environments and proactively eliminate issues that might harm the environment.

Related topics

Viewing and monitoring groups

Managing policies, event data, and metric data with REST APIs

As an administrator, collect data from monitored environments as explained in the following table:

Task	Action	Role	Reference
1	Begin data collection by planning your monitoring requirements. Decide what environments you want to monitor and in those environments what information you want to monitor. For example, you want to monitor CPU and memory utilization of your Windows operating systems.	Administrator/Operator	List of supported KMs
2	Based on the information that you plan to monitor, create a deployable package. A deployable package contains a combination of a PATROL Agent and KMs. When you create the package for the first time, it must contain the PATROL Agent. In the future, the package might only contain KMs. All KMs are bundled into a repository.	Administrator	Creating deployable packages Repository
3	Next, deploy the package that installs its components. When you deploy the package with the PATROL Agent, the agent is added to the Agents page where you can manage agents and perform actions like restarting or reloading them.	Administrator	Deploying packages Viewing and filtering agents
4	After the packages are deployed, configure the KM how to connect to the environment that you want to monitor and what information to collect. For this purpose, create monitoring policies in all the KMs that you have deployed.	Administrator	Creating monitor policies
5	When you have configured monitoring policies, the KM starts sending data to BMC Helix Operations Management . You can view the collected data on the Monitoring > Devices page. Devices are created with the same name as the PATROL Agent that collects data.	Administrator/Operator	Viewing collected data

In addition, you can import events by using:

BMC Helix Developer Tools - uses a Fluentd-based framework for integration with BMC and third-party products to ingest event, CI, and topology data for monitoring in BMC Helix AIOps . It enables you to build custom integrations for the third-party products for which out-of-the-box integrations are not available, and collects logs from files. For more information, see Integrating by using BMC Helix Developer Tools .
BMC Helix Intelligent Integrations - uses REST APIs and Webhook mechanism for integration with BMC and third-party products to ingest event, CI, and topology data for monitoring in BMC Helix AIOps . It provides a click-and-connect capability to configure an integration. For more information, see Integrating by using BMC Helix Intelligent Integrations .
Event APIs - enable you to collect event data from third-party applications. For more information, see Managing events with REST APIs.

You can also import events from TrueSight Operations Management and third parties that have custom slots.

Collecting data

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