FAQ

Here are the answers to some frequently asked questions about BMC Helix Intelligent Integrations and BMC Helix Developer Tools

  1. Yes. Use BMC Helix Developer Tools to build custom integrations for third-party products for which the out-of-the-box integrations are not available.

  2. For this information, see the  SolarWinds NPM documentation Open link .

  3. In  BMC Helix AIOps , you can see only business services. To view entities other than business services, go to the BMC Helix Discovery console. For example, to check the list of imported Configuration Items (CIs), do the following:

    1. In the BMC Helix Discovery console, from the main menu, select  Explore > Data .
      The Infrastructure page lists the number of each type of infrastructure item in the system as well as any infrastructure objects assigned to you. It also displays a list of infrastructure-related reports.
    2. To view a list of CIs, under the Miscellaneous section, click <count> Import Records.
      A list of CIs is displayed. For information about how to search or filter these infrastructure items, see Managing your IT infrastructure. Open link
    3. Click any Dynatrace CI from the list to display the View Object page, which lists the attributes of the object and its relationships with other objects. For information about the attribute mappings, see ImportRecord Open link   and for information about steps to modeling the services, see Start anywhere application modeling. Open link
  4. After the specified time interval, BMC Helix AIOps fetches all CIs and event data from the third-party products, even if the data is already fetched in the previous cycle. Therefore, the CIs and events fetched in BMC Helix AIOps appear to be more than the number of CIs and events present in the third-party product. This situation causes no impact on performance.

  5. By default, the BMC Helix Developer Tools collects the historical event data for the last three days (72 hours) only. If you disable the integration and enable it after three days, the maximum historical event data collected is available only for the last three days. For example, If you disabled the integration on July 10th and enabled it on July 20th, you will see the historical data is from July 17th to July 20th only (for the last three days or 72 hours). Any historical event data before the last three days is not collected.

  6. The services imported from the Dynatrace metrics pipeline are not associated with their corresponding host details. Hence, the Dynatrace APIs do not provide the host data associated with the service to BMC Helix Developer Tools.

  7. When configuring destination for a connector, enter the bearer token in the Access Key field and leave the Access Secret Key and Tenant ID fields blank. 


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