Integrating by using BMC Helix Intelligent Integrations

An organization with a huge IT infrastructure and global operations might have multiple tools to monitor and manage the performance and health of its infrastructure environment. Managing multiple and independent third-party monitoring tools might impact coherent monitoring. 

As a tenant administrator, you can use BMC Helix Intelligent Integrations to integrate with third-party products (cloud-based, on-premises, or hybrid) to collect alert, event, metric, and topology data. You can view and derive actionable insights from this data in BMC Helix AIOps, BMC Helix Discovery, and BMC Helix Operations Management.

The following video (3:19) provides a high-level overview of BMC Helix Intelligent Integrations.

BMC Helix Intelligent Integrations uses REST APIs and the Webhook mechanism to communicate with a data source.

As a tenant administrator, use BMC Helix Intelligent Integrations to configure the integrations with third-party products as described in the following table:

1Explore the available integrations
  1. Log on to BMC Helix Portal and click Launch on the BMC Helix Intelligent Integrations tile.
  2. Click  in the SOURCES list to view the list of available third-party integrations.
2Configure integrations

Configure one or more of the following integrations and start receiving data:

You can configure multiple connectors to use the same destination for ingesting data.

3Derive actionable insights
  • View key performance indicators and entities from all the integrated products on the Overview page of BMC Helix AIOps. The consolidated summary on the Overview page helps you to quickly visualize and assess the health of your infrastructure environment. For more information, see Monitoring key performance indicators and entities Open link .
  • Monitor services and determine the most likely causes of any issue in an infrastructure environment by correlating millions of monitoring data points and analyzing the relationship between infrastructure nodes and services. For more information, see:
    • Monitoring services Open link  
    • Performing the ML-based root cause isolation of an impacted service Open link
  • Use a centralized event view to monitor and manage events, perform event operations, and filter events. Identify actionable events from a large volume of event data by processing events in various ways. For more information, see  Monitoring events and reducing event noise. Open link .
  • Detect anomalies and eliminate false positives. Use alarm and variate policies to detect anomalies through static and dynamic thresholds. For more information, see Detecting anomalies by using static and dynamic thresholds. Open link .

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