This documentation supports releases of BMC Helix Intelligent Automation up to December 31, 2021. To view the latest version, select version 23.1 from the Product version menu.

Viewing automation requests

Requests for creating automation policies for events appear on the Automation Requests page. 

When an event appears in BMC Helix AIOps, operators can request to create an automation policy to remediate the event by performing automated actions instead of resolving it manually. An automation engineer creates a policy for the requested event and after it is published, it appears in the Available Automations column in the BMC Helix AIOps console. 

To view automation requests

  1. In the BMC Helix Intelligent Automation console, click Requests and view the following details:
    • Request 
    • Request Timeline
    • Type
    • Requested By
    • Request Date/Time
    • Status
  2. Click the request to view additional details about the request. 
  3. To update the request status, from the Status list select the appropriate option. 
  4. Click Create Automation Policy to create an automation policy for the selected request.
    Policy name, event type, and trigger conditions are generated from the event details. You can update the policy information, trigger conditions, and add actions to remediate the event.
    For more information, see Creating automation policies

To search for automation requests

For a basic search, enter the request name in the search box, and the requests that match the criteria appear.

For an advanced search, on the Automation Requests page, do these steps: 

  1. Click Advanced Filter and do one of the following options: 
    • From the available filters, select a filter and choose the filter options:
      • Status
      • Request Date/Time: Select the start date and the end date by using the calendar. 
      • Requested By: Select one or more options
    • Enter the filter name in the text field, or to build a search expression, type the filter name and select the option from the list of available options. 
      For example, if you start typing Status, status options appear. 
  2. Click Apply Filters to view requests based on the selected options. 

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