BMC HelixGPT 23.3

BMC HelixGPT is a generative artificial intelligence (AI) capability within the BMC Helix platform to enhance operation capabilities for various lines of business, such as IT, HR, enterprise service management (ESM), and others. Use BMC HelixGPT for simplified, actionable insights and recommendations, quicker answers through search, intuitive virtual agents, and automated resolutions. BMC HelixGPT offers domain-specific models that train your organization's data to become an expert in your system.

Release notes and notices
updated 11 Mar

Consult the following table for a list of notices and information about updates to BMC HelixGPT.


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The following updates have been added since the release of the space:

23.3.01March 8, 2024
  • Use filters with knowledge articles to refine answers from BMC HelixGPT.
  • Configure the API key and API endpoint URL in HelixGPT Manager instead of in BMC Helix Innovation Studio.
  • Add Confluence and SharePoint as data sources. (Controlled availability)
23.3 enhancements and patches
23.3.00 Controlled AvailabilityDecember 8, 2023
  • Leverage the BMC HelixGPT generative AI capabilities in the BMC Helix Digital Workplace end-user console
  • Leverage BMC HelixGPT as an Assistant Service Provider in BMC Helix Virtual Agent
  • Leverage BMC HelixGPT to view the summary of chat conversations in Live Chat
23.3 enhancements and patches

Developer Community

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Knowledge Base


PDFs and videos


Get a list of all the videos and a PDF version of the BMC Helix Business Workflows documentation.



Find answers to the most frequently asked questions about BMC Helix Business Workflows.

Related spaces


See the documentation of products related to BMC Helix Business Workflows.

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