Printable DWP Request Details

As a dashboard user, you can use the Printable DWP Request Details dashboard to view the service request summary and print the required service request details in a PDF format on an A4 size paper without having to manually select any fields.

To view the Printable DWP Request Details dashboard

  1. On the left navigation pane, hover your mouse over the Dashboards  icon and click Browse.
  2. Click the Helix Digital Workplace folder and then click Printable DWP Request Details.

    Tip: Quick access from the home page

    To quickly open the dashboard from the home page, mark it as a favorite by using the star  icon. Additionally, after you open a dashboard, it is available under Recently viewed dashboards on the home page.


Panels in the Printable DWP Request Details dashboard

Leverage the dashboard filters to see the service requests that you need. The information about each service request is reflected in the panels. The following table demonstrates the capabilities of the Printable DWP Request Details dashboard. 

PanelsDescriptionExample
Dashboard filters

Displays the service request on the dashboard based on filters that you select:

  • Company
  • Organization
  • Department
  • Request state
  • Request ID

In the Request ID filter, you can select service requests for which request details will be displayed in the dashboard. By default, the top ten requests are displayed, but you can also select particular ones.

Panels

Displays the following panels for a service request:

  • Customer information
  • Request information
  • Request status
  • Dates
  • Request details
  • Error details

To print a DWP Request Details dashboard

  1. On the Printable DWP Request Details dashboard page, click Share .
  2. On the Share page, click Download.
  3. In the Type field, select PDF.
  4. Select the required layout and orientation.
  5. Click Download PDF.

You can now print the PDF on an A4 size paper.

Important

You can configure the formats in which you can download a dashboard. Learn more about the formats in To configure variables for supported report formats.

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