Troubleshooting the BMC TrueSight Operations Management ETLs

The BMC TrueSight Operations Management ETLs might fail due to incorrect configurations or other issues. Review the ETL logs to investigate and troubleshoot the issues.

BMC Helix Capacity Optimization supports the following ETLs:

  • BMC - TrueSight Operations Management 10.7/11.0/11.3 extractor
  • BMC - TrueSight Operations Management 10.7/11.0/11.3 Generic extractor


Related topics

BMC - TrueSight Operations Management 10.1/10.5/10.7/11.0/11.3 extractor

BMC - TrueSight Operations Management 10.1/10.5/10.7/11.0/11.3 Generic extractor

Collecting ETL logs at log level 10

BMC TrueSight Operations Management documentation. Open link

Resolutions for common issues

The following table explains the common issues for the ETL failure and their resolutions.

SymptomCauseResolution
The ETL fails with the following error: BCO_ETL_FAIL102: Error in connecting and getting data from server.

In the ETL configuration, the specified format of the Data Integration API URL is incorrect. This API is used to connect to the TrueSight Presentation Server.

  1. On the TrueSight Operations Management Connection tab in the ETL configuration, confirm the format of the Data Integration API URL.
    The specified URL must be in the following format:
    https://<host>:<port>/tsws
  2. Update the URL format.
  3. Save the configuration changes, and run the ETL.
The ETL does not import all the servers from the Realm even when the current data (CPU Utilization) is displayed in TrueSight Operations Management or TrueSight Presentation Server.The entity type of the missing devices is unsupported. The servers contain an unsupported entity type or the value is blank.

Use the Agent Query option in TrueSight Presentation Server to find the entity type.

Run the following commands:

  • Linux

    • For local monitoring:
      print(get("/UNIX_OS/UNIX_OS/EntityType"));

    • For remote monitoring:
      print(get("/UNIX_OS/UNIX_OS@<remote-host>/EntityType"));

  • Windows

    • For local monitoring:
      print(get("/NT_OS/NT_OS/EntityType"));
    • For remote monitoring:
      print(get("/NT_OS/NT_OS@<remote-host>/EntityType"));

For more information, see knowledge article 000383017 Open link

(Support logon ID required).

The ETL fails with the following error: BCO_ETL_FAIL103: User access denied - incorrect tenant name, or user name or password for connecting Url.The ETL is configured with incorrect credentials.
  1. On the TrueSight Operations Management Connection tab in the ETL configuration, check the specified user name, password, and tenant name.
  2. Update the incorrect values.
  3. Save the configuration changes, and run the ETL.

Frequently asked questions


Yes. The BMC TrueSight Operations Management ETLs can retrieve data from the PATROL Knowledge Modules that are supported by BMC Helix Capacity Optimization. 

Follow the instructions in knowledge article 000239528 Open link to import historical data (Support logon ID required).

No. denylist or allowlist filtering is not available in the BMC TrueSight Operations Management ETLs.

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