Troubleshooting Capacity Agent

Review the following section if you encounter issues related to data collection:

Debugging data collection from the HMC

BMC Helix Capacity Optimization provides a debug script (debugPhysPartConfig) that captures necessary information in order to debug issues related to collection of data from the HMC. This script is located in $BEST1_HOME/bgs/scripts.

To run the script, perform the following steps:

  1. Change directory to the following location:

    cd $BEST1_HOME/bgs/scripts

  2. Type the following command:

    $ ./debugPhysPartConfig

    You can override these default settings by running the script with any of the flags described in the following table:

    Flag

    Description

    -H HMC

    Specifies the name or the IP address of the HMC that manages the AIX partition.

    -b BEST1_HOME

    Specifies the location of the Best1_HOME directory. By default, this location is /usr/adm/best1_<version> where <version> is the version of the Capacity Agent.

    -hProvides help for the script options.
    -mSpecifies the name of the frame.
    -tTime OpenSSH calls.
    -uUser account to use on HMC.

    The use of these options should not be necessary unless trying to override the settings in the Capacity Optimization data collector configuration file (Collect.cfg) in the /usr/adm/best1_<version>/local/setup or asked to time how long it takes for the HMC to return data.  Upon completion, this script will generate a compressed tar file to be sent back to BMC Technical Support for analysis.

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