Data source requirements for the Business Services view

The Business services view displays the overall health status of business services in your environment. For analyzing and managing the capacity of your business services, applications, and systems, you must first import their data in the BMC Helix Continuous Optimization database. For details on importing this data and creating service pools, see Collecting data for business services, applications, and service pools

To create service pools and view the data, make sure that the required input metrics for the servers of the supported technologies are imported. For details on required input metrics, see Required input metrics and computation details for service pool metrics.

The overall health and status of business services is based on data that is collected from the various data sources. The following sections explain these data sources.

Data sources for business services, applications, service pools, and systems 


Data sources for configuration and performance dataData sources for business service and Application hierarchy

Tags for service pools
(default tag type is AppTier)

Tags for business services (default tag type is Importance)
AWS EC2 instance
  • AWS CloudWatch Agent (via AWS API ETL)
  • Continuous Optimization Agent
  • Service tag in AWS (via AWS ETL)
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Set the corresponding Tag in AWS
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual
Azure VM instance
  • Azure API with GuestOS diagnostics (via Azure API ETL using Azure Resource Manager model1)
  • Continuous Optimization Agent
  • Service tag in Azure (via Azure ETL)
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Set the corresponding Tag in Azure
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual
Google - GCE instance
  • GCP monitoring & stackdriver API (via GCP API ETL)
  • Continuous Optimization Agent (via GWS vis parser ETL)
  • Service tag in GCP (via GCP API ETL)
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Set Tag in GCP
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual
IBM Cloud instance
  • Service tag in IBM Cloud (via IBM Cloud ETL)
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Set corresponding Tag in IBM Cloud
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual
VMware vSphere VM
  • vCenter (via vCenter ETL)
  • Continuous Optimization Agent
  • BMC Atrium CMDB
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual
AIX partition, Solaris partition, Standalone systems
  • BMC Atrium CMDB
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual
Hyper-V partition
  • Continuous Optimization Agent
  • SCOM ETL
  • BMC Atrium CMDB
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual
KVM, Xen, HP IVM, HP nPar/vPar partition
  • Continuous Optimization Agent
  • BMC Atrium CMDB
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
  • Tagging rule based on name or conf metric
  • Open ETL (CSV/SQL)
  • Manual
  • Open ETL (CSV/SQL)
  • Manual
Kubernetes podsk8s (Kubernetes) Prometheus ETL
  • BMC Atrium CMDB
  • Dynatrace
  • ServiceNow
  • BMC Discovery
  • Open ETL (CSV/SQL)
  • Custom ETL
NA
  • Open ETL (CSV/SQL)
  • Manual

1 Azure VM instance data collected using Azure Classic model is not supported.


Was this page helpful? Yes No Submitting... Thank you

Comments