Configuring the business services view settings

As an administrator, use the Settings page in the Business Services view to perform the following tasks:

  • Select domain and tags to create service pools.
  • Configure the properties that impact the business services displayed on the Analyzing business services.
  • Configure the thresholds for business driver growth.
  • Configure the properties that impact the What-if Simulation for business services. 

Before you begin

To create service pools

  1. On the Views tab, expand the left navigation pane and select Views > Business Services
  2. Click > Edit Settings
  3. On the Service pool creation tab, configure the following properties:
    • Select the domain from which you want to include the resources for service pool creation. 
      Click the action menu  next to No Domain Selected and click Select Domain. Select the domains you require, and click Apply
      When you save the settings, the hierarchy rule is run. Service pools are created for the selected domain and placed under the respective domain hierarchy in the Workspace tab
      This setting also restricts the display of the business services, applications, and service pools only for the selected domains in the Business Services view.
    • Select the tag type from the list. 
      The number of service pools created, their placement in the hierarchy, and naming of service pools vary depending on whether the servers in the selected domain are tagged or not.
      • When the servers are tagged, the service pools are created and named based on the tag values of the selected tag type. If the selected domain contains applications, the service pools are placed under the applications. Otherwise, they are placed under the business services. One service pool for each tag value is created.
      • When the servers are not tagged, the service pools are created and named based on the corresponding application or business service names. One service pool for each application or business service is created. 
        For more information, see Collecting data for business services, applications, and service pools.
    • Refresh the views
      Displays the details when the view was last refreshed. When data is updated in the background, click Refresh views to refresh all pages in the Business Services view and view the latest data. For example, when you tag additional servers or add new servers to the domain, you can refresh views to view the latest updates. 

To configure the Business service view settings

Tags should be set on the business services to display them by categories in the bubble chart. For details on setting the tags, see Collecting data for business services, applications, and service pools.

On the Business service view tab, configure the following properties:

  1. Select the tag type for the business service category that is used in the bubble chart and enter the label.
    A list of tags associated with the selected tag type are displayed in the Available tags and Tags displayed on Y-axis panes. By default, maximum 5 alphabetically sorted tags are displayed in the Tags displayed on Y-axis pane. If the selected tag type includes more than 5 tags, the remaining tags are displayed in the Available tags pane. You can change the default displayed tags and decide the order in which the selected tags are displayed in the bubble chart. Drag the tag that you want to display and reorder. 
    The bubble chart in the Business Services view is rendered based on the selected tags and order. 
    By default, business services that do not have any associated tags are displayed in the bubble chart under the Untagged category. To exclude the business services without tag values, clear the Show also untagged business services check box.
  2. Configure the healthy and warning thresholds for business service risk (in percentage). The Risk pie chart in the Business Services view is rendered based on the selected threshold values.
    • Healthy: The business services with risk value between 0 to the value in this box are considered healthy and displayed in green. The default value is 75.
    • Warning: The business services with risk value above the value in the Healthy box to the value in this box are considered at warning and displayed in yellow. The default value is 85.
    • The business services with risk value above the value in the Warning box are considered saturated and displayed in red.


To configure the thresholds for business driver growth

Configure the healthy and warning thresholds for business service risk (in percentage). The Supported growth for business drivers in the Business Services view is rendered based on the selected threshold values.

  • Healthy: The business drivers with risk value between 0 to the value in this box are considered healthy and displayed in green
  • Warning: The business drivers with risk value above the value in the Healthy box to the value in this box are considered at warning and displayed in yellow
  • The business drivers with risk value above the value in the Warning box are considered saturated and displayed in red.

To configure the What-if simulation settings

BMC Helix Continuous Optimization provides What-if simulation to predict the growth of resources in your business services based on the previous behavior or based on an expected increase in the usage of resources. For more information, see Creating a What-if simulation for business services and viewing the simulation results.

On the What-if simulation tab, configure the following properties: 

  • Forecast period: Configure the forecast period in months. It is the period to be considered in a What-if simulation to detect future behavior of a business service. 
  • Apply growth projection on business drivers: Select to apply the growth projection at a global level for all business drivers.
    • When selected, the natural growth of the business driver resources is predicted for the selected forecasting period based on the historical values and used as a baseline to evaluate the expected growth.
    • When deselected, the latest measured value of the business driver is used as a baseline to evaluate the growth.  
  • Recommended resize strategy: Select the strategy with which to resize the pool when using the recommended resizing.
    • Scale-out: More servers or pods are added to the pool (vertical scaling)
    • Scale-up: More CPU, memory, or storage (only for servers) resources are added to the existing configuration (horizontal scaling)


To configure and manage the thresholds for system or business driver

To modify the threshold of a metric or an indicator for a system or business driver, click Thresholds for system or business driver. For more information about configuring the thresholds, see Configuring and managing thresholds for metrics and indicators.


After you save the settings, any changes made to service pool creation such as modifying the domain list or tag type are scheduled for materialization and the service pools are updated accordingly. For example, if you remove a domain from the list, the associated service pools and their historical data are deleted. If you select a different tag type, the service pools are updated based on the new tag type.

How to videos

Information

These videos describe the functionality of TrueSight Capacity Optimization, but they are valid for BMC Helix Continuous Optimization too.

Configuring the Business Services view (3:23)

 https://youtu.be/wjLY0-NXehY 

Leveraging Service Pools (5:34)

https://youtu.be/-ZuV2ydVWxA


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