Error codes

This page lists the error codes returned by BMC Helix Continuous Optimization.

ETL tasks

Error code

Description

 Explanation or solution

BCO_ETL_FAIL001

An ETL reported an issue on the file system.

Disk might be full; clean up.

BCO_ETL_FAIL002

An ETL reported an out-of-memory issue.

Short of system memory.

BCO_ETL_FAIL003

An ETL reported a "No Space Left on device" issue. 

Clear disk space.
BCO_ETL_FAIL004

An ETL reported a program run issue such as program cannot be run, file does not exist, or path to the executable is incorrect.


BCO_ETL_FAIL006An ETL reported a network issue.
BCO_ETL_FAIL007An ETL reported a network issue. Check the TLS client certificate.

BCO_ETL_FAIL101

An ETL discovered that a malformed URL was specified for connecting to a data source exposing HTTP or SOAP API.


BCO_ETL_FAIL102

An ETL did not recognize the data source, or the wrong parameters were specified for connecting to a data source.

For example, the connector supports VMware 4 while the data source reports VMware 3 or the connector supports NetApp Manageability (NM) SDK, while the URL provided is EMC2.


BCO_ETL_FAIL103

An ETL reported a user access denial; the wrong user or password was specified for connecting to a data source.


BCO_ETL_FAIL104

An ETL reported that the wrong database connection parameters were specified, or it was unable to open a connection to the database (database not reachable) for connecting to a data source with a SQL connection.


BCO_ETL_FAIL105

An ETL specified a wrong directory for file extraction (directory not found).


BCO_ETL_FAIL106

An ETL reported that all files processed are malformed (data source or format not recognized).


BCO_ETL_FAIL107

An ETL reported a failure loading data to BMC Helix Continuous Optimization (no data could be loaded for the data source) due to a fatal problem in the load phase.


BCO_ETL_FAIL108An ETL cannot be started due to misconfiguration or operating system problems.
BCO_ETL_FAIL109An ETL reported a failure due to a connection to a nonsupported external data source or program version.
BCO_ETL_FAIL110A vCenter service ETL is reporting critical errors during data extraction.
BCO_ETL_FAIL111A service ETL is reporting critical errors during data extraction.
BCO_ETL_FAIL112

A service ETL is reporting critical errors during data load to the BMC Helix Continuous Optimization database.


BCO_ETL_FAIL113

A VMware ETL is unable to connect to the vCenter as the server certificate does not conform to expected JVM security constraints.

Resolution: Change the vCenter SSL key to use a self-signed certificate. For more information, refer to the VMware documentation.


BCO_ETL_FAIL114An ETL detected an error in the network name resolution for a given host.
BCO_ETL_FAIL115The provided query is not a read-only query. Aborting query execution.

BCO_ETL_ERR011

An ETL reported a generic issue in the component.


BCO_ETL_ERR012

An ETL reported a query issue.


Internal error. If you get the error for one of the OOTB ETLs, call BMC Support. 

BCO_ETL_ERR014

An ETL reported a data-dependent issue in a query.

BCO_ETL_ERR015

An ETL exhausted the connection pool to the database.

BCO_ETL_ERR016An unsupported operation was attempted by the current login user; for example, the current configured user does not have sufficient rights to perform an operation.
BCO_ETL_ERR017

The ETL has detected a problem while populating data into the BMC Helix Continuous Optimization database. This issue could be due to a database problem, or malformed data.


BCO_ETL_ERR018The ETL you are trying to run has been dropped.
BCO_ETL_ERR104The requested system template cannot be looked up using the ID or name provided in the call.Check the lookup name of the specified system templates.

BCO_ETL_WARN302

An ETL reported that some records were discarded during a load to BMC Helix Continuous Optimization due to malformed data.
This error is reported in cases where there is an issue with aggregation of VM performance metrics to cluster level, and occurs when cluster performance samples returned from vCenter are not aligned with VM performance samples.


BCO_ETL_WARN303

An ETL reported that some of the files processed are malformed and have been excluded.


BCO_ETL_WARN304An ETL reported that the database table or view or column is missing.
BCO_ETL_WARN305An ETL reported that a dataset is wrongly populated. Check the ETL dataset population.
BCO_ETL_WARN306An ETL reported that No Data is available for the requested time intervals.
BCO_ETL_WARN307The ETL reported that the directory specified for data parsing is empty or does not contain any valid file.
BCO_ETL_FAIL119The ETL reported that the input key file directory does not have any key files.
BCO_ETL_FAIL120The ETL reported that the input key file directory is not available on the ETL engine host.
BCO_ETL_FAIL121The ETL reported that the input key file directory does not have any valid key files.
BCO_ETL_ERR122The ETL reported that the key file for one of the Google projects is not in valid JSON format.
BCO_ETL_ERR123The ETL reported that the credentials for one of the Google projects cannot be initialized. Use the key file that is recently generated for the project.
BCO_ETL_ERR130The ETL failed to retrieve data from the consumption API of Azure.
BCO_ETL_ERR131The ETL authentication with Azure failed while the Resource Manager API was in use.
BCO_ETL_ERR132The ETL reported a malformed response from the API.
BCO_ETL_WARN313The ETL reported a warning while the REST API calls were being processed.
BCO_ETL_WARN314The ETL data loading is stopped due to data feed limit saturation.

Capacity views

Error codeMessage descriptionCause and action
BCO_PS_ERR011

An unexpected error has occurred. Your request cannot be completed. Retry the operation. If this problem persists, contact your BMC Support representative.

An internal component failure has occurred. Click Reload Menu to contact your instance of again. If the problem persists, contact BMC Support.

BCO_PS_FAIL006

The BMC Helix Continuous Optimization instance is not reachable. Check the configuration of the BMC Helix Continuous Optimization component.

The network is down, or the host, port, or protocol is not configured correctly. Verify the Continuous Optimization component configuration.

BCO_PS_ERR101

An internal error has occurred in Continuous Optimization.

Unable to load the Continuous Optimization menu because BMC Helix Continuous Optimization is not responding correctly. Click Reload Menu to contact your instance of BMC Helix Continuous Optimization again.

BCO_PS_ERR103

Continuous Optimization instance is not available.

Datahub is not available on the configured host. Click Reload Menu to contact your instance of BMC Helix Continuous Optimization again.

BCO_PS_ERR105

Continuous Optimization instance is not available.

Unable to load the Continuous Optimization menu as the requested resource is not found in BMC Helix Continuous Optimization. Click Reload Menu to contact your instance of BMC Helix Continuous Optimization again.

BCO_PS_ERR104

An internal error has occurred while connecting to the Continuous Optimization instance.

An internal component failure has occurred. Contact BMC Customer Support.

BCO_PS_ERR106

An unexpected error has occurred while BMC Helix Continuous Optimization was navigating.

Misconfiguration of a view might have caused a routing problem. Verify that the view is configured correctly.

ETL Development Kit (EDK)

Error code

Description

Solution
BCO_EDK_ERR101Not a valid command.

Check whether the command syntax and specified parameters are correct.

BCO_EDK_ERR102ETL module not found.

Check whether the selected API key file and content of ETL project folder are correct.

BCO_EDK_ERR104Authorization error.Check whether the selected API key file is correct.

System tasks

Error code

Description

BCO_TASK_FAIL001

A system task reported an issue in the file system (probably disk is full).

BCO_TASK_FAIL002

A system task reported an Out-of-Memory issue.

BCO_TASK_FAIL003

A system task reported a No Space Left on device issue. Disk is full.

BCO_TASK_FAIL004It is not possible to retrieve the Task's configuration.
BCO_TASK_FAIL005Task fails due to an unrecoverable error.
BCO_TASK_FAIL006A system task reported a network issue.
BCO_TASK_FAIL103On Demand Analyses executor task reported that the connection to the Database cannot be established (probably the configuration is incorrect).
BCO_TASK_FAIL104On Demand Model Solver task reported that the connection to Database cannot be established (probably the configuration is incorrect).
BCO_TASK_FAIL105Deployment Task is not able to find the deployment file to perform.
BCO_TASK_FAIL106Deployment Task is not able to copy custom ETL module into ETL engine.
BCO_TASK_FAIL107The Deployment Task manual run.
BCO_TASK_FAIL108A cyclical dependency was detected in two or more hierarchy rules. Maximum number of iterations exceeded.
BCO_TASK_FAIL109Process terminated abnormally.
BCO_TASK_FAIL112A system task execution took longer than expected and has been terminated (it was configured to die on timeout expiration).
BCO_TASK_FAIL114It is impossible to complete the cleaning of All Dismissed Objects.
BCO_TASK_FAIL115The deployment file is not valid.
BCO_TASK_FAIL116The automatic deployment of maintenance activities has failed because the container folder is missing.

BCO_TASK_ERR011

A system task reported a generic issue in the component.

BCO_TASK_ERR012

A system task reported a query issue.

BCO_TASK_ERR014

A system task reported a data-dependent issue in a query.

BCO_TASK_ERR015

A system task exhausted the connection pool to the database.

BCO_TASK_ERR101Optimizer task execution reported an exception during heuristic execution.
BCO_TASK_ERR102Optimizer task execution reported a generic exception.
BCO_TASK_ERR103Hierarchy task mixing Change mode and Asset mode.
BCO_TASK_ERR104Hierarchy task found an unexpected number of rows in the OBJ_REL_STAGE. Transactions were ignored.

BCO_TASK_WARN301

A system task execution took longer than expected.

BCO_TASK_WARN302Hierarchy manager task found duplicate statements in a OBJREL transaction.
BCO_TASK_WARN305VMware Automated Reconciliation task has detected new suspected duplicates.

Console

Error code

Description

BCO_WEB_FAIL001

Console reported an issue on the Application Server file system (probably disk is full).

BCO_WEB_FAIL002

Console reported an Out-of-Memory issue on the Application Server.

BCO_WEB_FAIL003Console reported a No-Space-Left-on-device issue.
BCO_WEB_FAIL004Console reported a program run issue such as program cannot be run, file does not exist, or path to executable is incorrect.
BCO_WEB_FAIL006Console reported a network issue.
BCO_WEB_FAIL007Console reported a network issue. Check TLS client certificate.

BCO_WEB_FAIL101

Console service is unavailable. (The database might be unreachable or the configuration is incorrect.)

BCO_WEB_FAIL102

The LDAP server is not responding. (The LDAP server might be unreachable or the configuration is incorrect.)

BCO_WEB_FAIL103

The SSO server is not responding. (The BMC Helix SSO server might be unreachable or the configuration is incorrect.)

BCO_WEB_FAIL104

Console reported that reports cannot be generated because the connection to the database cannot be established. (The configuration might be incorrect.)

BCO_WEB_FAIL106

The Remedy Single Sign-On Server is not responding (The server might be unreachable or the configuration is incorrect).

BCO_WEB_ERR011

Console reported a generic issue in the component.

BCO_WEB_ERR012

Console reported a query issue.

BCO_WEB_ERR014

Console reported a data-dependent issue in a query.

BCO_WEB_ERR015

Console exhausted the connection pool to the database. 

BCO_WEB_ERR016

Console tried to send an email, but the configured SMTP host is unknown.

BCO_WEB_ERR017This error might occur during installation on secondary servers: a generic error occurred when the installer tried to get private key, public key, or certificate from the primary server. You may retry the operation.
BCO_WEB_ERR018This error might occur during installation on secondary servers: private key, public key, or certificate were not found or not accessible. You must try to regenerate the private key, public key, and certificate on the primary server and then retry the installation on secondary servers.
BCO_WEB_ERR019Console reported an issue during the private key and client certificate generation at runtime.
BCO_WEB_ERR020Search service is temporarily unavailable.

BCO_WEB_ERR111

A SQL query of an out-of-the-box view has failed. (The database server might be unreachable or the database configuration is incorrect.)

BCO_WEB_ERR114

Local session expired, but Single-Sign-On authentication is still valid.

Refresh the page to re-create the local session.

BCO_WEB_WARN301

Nonexistent user or incorrect password. Please check your credentials.

BCO_WEB_WARN302

You have exceeded the maximum number of sessions assigned to your account. Select the check box below to force the most outdated session for this account to be terminated and initiate a new session.

BCO_WEB_WARN303The SQL query references a nonexistent table. (Some SQL data marts were not materialized yet.)
BCO_WEB_WARN304User is not authorized.
BCO_WEB_WARN305

This message indicates that the Application Server could not connect to the ftp.bmc.com FTP server for downloading the latest updates. To ensure that the host where the Software Updates task runs is connected to the FTP server, complete the following steps:

  1. Log in to the BMC Helix Continuous Optimization console.
  2. Select Administration > ETL & SYSTEM TASKS > System tasks.
  3. On the System tasks page, check the status of the Software Updates task, and locate the host where this task runs.
  4. Verify whether this host is connected to the ftp.bmc.com FTP server:
    • If the host can access the FTP server, but the latest software updates cannot be fetched, manually run the Software Updates task from the System tasks page, and verify the results on the Software Updates page.
    • If the host cannot access the FTP server, modify your firewall settings to enable traffic from the FTP server on port 21. Then, install the updates from the Software Updates page.

Scheduler

Error code

Description

BCO_SCH_FAIL001

Scheduler reported an issue on the file system (disk might be full).

BCO_SCH_FAIL002

Scheduler reported an out-of-memory issue.

BCO_SCH_FAIL003Scheduler reported a No Space Left on device issue. Disk is full.
BCO_SCH_FAIL004Scheduler reported a program run issue such as the program cannot be run, the file does not exist, or the path to executable is incorrect.
BCO_SCH_FAIL006Scheduler reported a network issue.
BCO_SCH_FAIL007Scheduler reported a network issue. Check the TLS client configuration.

BCO_SCH_FAIL101

Scheduler reported an issue on a specific file system. The file system utilization has exceeded the threshold.

BCO_SCH_FAIL102Scheduler reported a linkage issue. This issue could be caused by compilation error or broken build or an incorrectly applied patch or a corrupted patch.
BCO_SCH_FAIL103Scheduler reported an error that caused a restart.

BCO_SCH_ERR011

Scheduler reported a generic issue in the component.

BCO_SCH_ERR012

Scheduler reported a query issue.

BCO_SCH_ERR014

Scheduler reported a data-dependent issue in a query.

BCO_SCH_ERR015

Scheduler exhausted the connection pool to the database.

BCO_SCH_ERR016

Scheduler tried to send an email message, but the configured SMTP host is unknown.

BCO_SCH_ERR112

The database date is not aligned with the application server.

Analysis service

Error codeDescription
BCO_ANS_ERR011Analysis Service reported a generic issue in the component.
BCO_ANS_WARN301Analysis Service could not properly complete the execution due to the lack of data.

Agent data service

Error codeDescription

BCO_AGNDT_ERR101

The Agent Data service has detected a bad request.

BCO_AGNDT_ERR102

The Agent Data service has detected a bad request; the requested server was not found.

BCO_AGNDT_ERR103

While trying to connect to a collection server, the Agent Data service has detected a connection timeout.

BCO_AGNDT_ERR104

The Agent Data service has interrupted the agent data extraction.

Data Organizer service

Error codeDescriptionSolution

BCO_DOS_WARN001

Data Organizer service is generating a report with a limited result set of analysis or models.

The analysis or the model scenario has to be split into multiple, smaller analysis or models so that all the selected series and entities can be considered in the result set.

Miscellaneous error codes

Error CodeDescriptionSolution
BCO_GEN_FAIL001Failed while trying to initiate SSL Context for client certificate authentication. The client certificate cannot be found on the secure folder.The client certificate file, client.crt, is not found in this directory: <installation_folder>/secure/client/
Copy a valid certificate into the folder and restart. 
BCO_GEN_FAIL002Failed while trying to initiate SSL Context for client certificate authentication. An invalid client certificate has been found.

The client certificate file, client.crt, is found in the <installation_folder>/secure/client/ folder but is invalid. Copy a valid certificate into the folder and restart.

What-if simulation

Error code

Explanation

Solution

OPT_SIMULATION_0

Request validation error


OPT_SIMULATION_2

An error occurred invoking the catalog service

Check related logs

OPT_SIMULATION_3

An error occurred invoking the analysis service

Check related logs

OPT_SIMULATION_4

An error occurred invoking the forecast service

Check related logs

OPT_SIMULATION_5

Simulation not found

Check if the simulation ID is valid and exists in the database

OPT_SIMULATION_6

An error occurred saving the simulation into the database

Check optsimulation logs

OPT_SIMULATION_7

Simulation not executed as a warning has been detected

Check optsimulation logs

OPT_SIMULATION_8

Unsupported Input has been detected

Check optsimulation logs

OPT_SIMULATION_9

CFS produced no results for this business service

If it is a new business service, wait for the business service to be processed automatically, otherwise it means there is no correlation between business driver and service pools included in this business service.

OPT_SIMULATION_10

Simulation produced no results for this business service

It might be due to missing business driver metrics or other data dependent issues that made the simulation impossible.

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