Uninstalling

This topic describes how to uninstall the Continuous Optimization Agent, Gateway Server, and the Remote ETL Engine.

To uninstall the Continuous Optimization Agent

You can uninstall the Continuous Optimization Agent by using the uninstallation script. To uninstall the Agent on a Windows system, ensure that you open the command prompt as an administrator for running the script.

  1. Log in to the computer from where you want to uninstall the Continuous Optimization Agent.

    • (Windows) Log in as a user with administrator privileges.

    • (UNIX and Linux) Log in as a root user.

  2. Do the following steps:
    • (Windows)
      1. Navigate to the directory where the Agent is installed. The default location is C:\Program Files\BMC Software\Patrol3
      2. At the command prompt, enter this command:
        uninstall.bat
    • (UNIX and Linux)
      1. Set the DISPLAY environment variable.
      2. Change to the directory where the Agent is installed.
        The default location is /opt/bmc/Patrol3
      3. Run the following command:
        ./uninstall.sh
      A confirmation message about a successful uninstallation is displayed.

To uninstall the Gateway Server silently

  1. Log in as a non-root user to the computer from where you want to uninstall the Gateway Server.
  2. Create a directory for the uninstallation options file.
  3. Copy the HO_ConsoleSilentUninstallOptions.txt file to the directory that you created in Step 2.
    This file is located in the installer package that you downloaded at the time of installing the product.
  4. Navigate to the UninstallBMCBPA folder in the installation directory.
    The default installation directory is /opt/bmc/Patrol3.
  5. Run the following command: 
    ./uninstall -i silent -DOPTIONS_FILE=<fileLocationPath>/HO_ConsoleSilentUninstallOptions.txt
    The variable <fileLocationPath> represents the location where you saved the options file. If the path contains spaces, enclose the path and response file names in quotation marks.

If the bgssd process is still running after the uninstallation, perform the following to kill the process:

  1. Run the following command to get the process ID:
    ps -ef | grep bgs | grep -v grep
  2. Run the following command to kill the zombie process:
    kill <process ID>

To uninstall the Remote ETL Engine silently

  1. Log in to the computer from where you want to uninstall the Remote ETL Engine.
  2. Create a directory for the uninstallation options file.
  3. Navigate to the UninstallBMCBCO folder in the installation directory.
    The default directory is /opt/bmc/BCO.
  4. Copy the HO_UNINSTALL.txt file to the directory that you created in Step 2.
  5. Edit the HO_UNINSTALL.txt file in a text editor.

  6. Modify the properties of the file as listed below, and save the file.

    Prefix tags for the silent installation properties:

    • -U: Uninstall command

    • -J: Precedes the Java properties

    Property nameDescription
    Uninstall Remote ETL Engine property

    -U productBCO

    Retains the default value.

    Authorization token properties

    -J TENANT_ID

    Enter the tenant ID that was created when the API key was generated.

    Example: -J TENANT_ID=987654320

    -J ACCESS_KEY

    Enter the access key that was used in the API key.

    Example: -J ACCESS_KEY=H8CM6529J8NGP6CV9PE791W8MFX11K

    -J ACCESS_SECRET_KEY

    Enter the secret key that was used in the API key.

    Example: -J ACCESS_SECRET_KEY=OJ93lwJSvKArieIUb62VZU87xSqocTmqb1gjskqCEt4VZF4FD7

  7. In a command line, change to the UninstallBMCBCO folder in the installation directory.
  8. Run the following command:

    ./uninstall.sh -DOPTIONS_FILE=<fileLocationPath>/HO_UNINSTALL.txt

    The variable <fileLocationPath> represents the location where you saved the options file. If the path contains spaces, enclose the path and options file name in quotation marks.
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