22.4 enhancements and patches

Review the BMC Helix AIOps enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Related topics

Release notes and notices

Training offerings Open link

BMC applies upgrades as described in the BMC Helix Upgrade policy Open link . BMC applies upgrades and patches during  Maintenance windows Open link .


View consolidated insights summary

The Insights tab shows a consolidated summary of trend, behavior, and daily average for health score, events, and incidents associated with a service.

For more information, see Performing ML-based root cause isolation of an impacted service.

View CIs of same kind as a group node in the topology map

In the CI Topology tab, if you have 10 or more CIs of the same kind, they are grouped together to appear as a group node in the topology map. You can expand each CI in the group to view additional CIs.

For more information, see Performing ML-based root cause isolation of an impacted service.

Advanced filters for viewing Situations

Advanced filters are available on the Situations page to view Situations based on the status, severity, priority, and type. By default, only open Situations are displayed with Critical, Major, Minor, Warning, and Information severity. Use the time period filter to view Situations for a specific time period. By default, Situations for the last 24 hours are displayed. 

For more information, see Monitoring situations.


Discover insights for incidents from services

Improvements in Service Insights enable operators to:

  • View the insights summary and graph for incidents in terms of daily average for the last 15 days and the percentage increase in incidents. You can use the summary and graph to take corrective measures and improve the service health.
  • View the highlighted region on the trend graph to quickly identify the dates on which the health score decreased or incidents, major and critical events increased recently.

For more information, see Performing ML-based root cause isolation of an impacted service.

View child services associated with a parent service

On the heatmap view of the Services page, child services are displayed with the associated parent service. This helps in understanding the relationship between various services in your organization. Click any of the child services to view the next level of child services for the service.  

For more information, see Monitoring services


Learn about the new features and enhancements in this release in the following video (3:42): 


View Service Insights for events

Service Insights is now improved to show the trend graphs of Major and Critical events for a specified period. Operators can view and analyze the graph and impact summary of Major and Critical events associated with the impacted service. The impact summary text panels show the highest percentage increase for the last 24 hours and daily average of events for the last 15 days. Use these insights to take corrective measures.

For more information, see Performing ML-based root cause isolation of an impacted service.

View natural language-based Situation summary

For each ML-based Situation on the Investigate Situation page, a human-readable text summary is provided based on the natural language processing (NLP) analysis. It helps the service operators or site reliability engineers (SRE) to understand the context and its cause.

For more information, see Investigating ML-based situations.

Predict service outages proactively

BMC Helix AIOps performs ML-based service failure prediction. It uses the service health indicators and their threshold settings to forecast the service impact. As an operator, you can monitor the list of prediction events that might impact a service with its predicted severity and first impact occurrence. Timely prediction enables you to perform remediation actions to prevent future service outages.

For more information, see Monitoring service predictions.

Root cause isolation enhancements

This section describes the enhancements available when performing root cause isolation for the impacted services and Situations. 

View Situations in the Impacting Events panel

The Situations created from an impacted service are listed in a separate tab on the Impacting Events panel. This is to show the difference between the impacting events and Situations created from those events.

For more information, see Performing ML-based root cause isolation of an impacted service

View metrics with their display names in the Performance View graph

In the Event Details > Performance View tab, the Object Class name for events is replaced with the display name of the metric or attribute along with the unit of measurement.

For more information, see Performing ML-based root cause isolation of an impacted service

Service health indicator improvements

When defining service health indicators, you can select metrics for a CI Kind by choosing a CI Name. This helps in identifying the device host name when creating the alarm policy for the metrics. For example, the following figure shows how to select the metrics for the Cluster CI Kind.

For more information, see Modeling services.

Automation actions enhancements

This section describes the enhancements made to the automation actions available for remediating events. 

Trigger automation from the event operations

For impacted services and Situations, you can launch the Trigger Automation action to run automations for remediating events

For more information, see Performing ML-based root cause isolation of an impacted service and Investigating ML-based situations

View the automation history

When you run an automation for an impacted service or Situation, you can use the Refresh option to get the latest status of the automation. The View Automation History cross-launch link appears along with the status. If you have permissions to access BMC Helix Intelligent Automation, use the link to navigate and view the automation history.

For more information, see Running an existing automation.

View automation requests

While requesting an automation for any open event in BMC Helix AIOps, the Show all automation requests cross-launch link takes you to the Requests page in BMC Helix Intelligent Automation. If you have the permissions to access the product, the Requests page shows all automation requests raised so far with details such as the priority, requester, date and time of the request, and status. 

For more information, see Requesting for a new automation

Was this page helpful? Yes No Submitting... Thank you