FootPrints 20.23

FootPrints is a service desk and customer support tool that is easy to use and administer. A BMC support ID is required for commenting and downloading PDFs.

This space contains information about the 2023 releases of FootPrints.

Release notes Updated 13 Oct 2023

Learn what’s new or changed for FootPrints, including new features, urgent issues, documentation updates, product updates, and fixes.

Tips

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Related topics

Known-and-corrected-issues

Downloading-the-installation-files

Important

When you publish the configuration after you perform the upgrade procedure, some publishing errors might be displayed that did not occur when you published the same configuration in the earlier FootPrints releases. This occurs because with every release, a number of validation checks are added that inform you about the components that are incorrectly configured during the upgrade procedure.

Date	Title	Summary
October 13, 2023	2023 Release 01: Patch 2	Issues that were corrected by 2023 Release 01: Patch 2 and issues that remain open.
June 16, 2023	2023 Release 01: Patch 1	Issues that were corrected by 2023 Release 01: Patch 1 and issues that remain open. Updates available in 2023 Release 01: Patch 1: Updates to deleting attachments where, you can configure FootPrints to remove the attachment from the file repository. For more information, see Knowledge Article 000407234 Updates to mailbox support
April 7, 2023	2023-Release-01	Enhancements and fixes available in this release: Updates to deleting attachments where, if you delete an attachment from a record, it is also removed from the file repository. For more information, see Knowledge Article 000407234 Important You can follow the instructions in the Knowledge Article 000407234 to disable this feature, if required. Improvements to the workspace grid space usage Improvements to the attachment download process Updates to the request approval process Updates to the system requirements Fixes to customer issues and defects For more information, see Known-and-corrected-issues

Getting started See more	Planning Deployment planning and system requirements See more Installing Installation, configuration, and maintenance See more Upgrading Upgrade paths and migration See more
Administering Security and system administration See more	Using Working with the product See more
Troubleshooting Common issues See more Checklists For multi-step configuration tasks See more	Integrating Integrations with other product See more

PDFs and videos

This topic provides access to PDFs and videos that support this product. It also explains how to create your own custom PDFs.

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Creating a custom PDF

If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):

Go to the branch or topic for which you want to create a PDF.
On the toolbar in the upper-right of the window, clickand select Export to PDF:
Important
Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us.
In the Exporting PDF dialog box:
- In the Template box, select one of the following PDF styles:
  - Simple to export a PDF with no cover, table of contents, or index
    By default, the Simple template exports only the current page.
  - Standard to export a traditional PDF with a cover, table of contents, and index
    By default, the Standard template exports the current page and its child pages.
  In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:
- In the Export Scope box, select what you want to export:
  - Only this page to export the current page
  - This page and its children to export an entire section (current page and any child topics)
Click Export.

For more information, see Help for BMC Online Technical Documentation.

Videos

This section lists videos that supplement the text-based documentation.

To see videos, see FootPrints Video Series on BMC Communities.

FAQs and additional resources

This topic answers common questions and explains how to access additional resources, including BMC Support.

Frequently asked questions

This section answers frequently asked questions (FAQs) about the documentation portal.

The following are general questions about BMC technical documentation:

How can I get a PDF of selected content in a space?
Click here to expand...
If you are logged in, you can create a PDF from any topic in the space. Use the following procedure to create a PDF of either the current topic or multiple pages (a parent topic and its child topics):
1. Go to the branch or topic for which you want to create a PDF.
2. On the toolbar in the upper-right of the window, clickand select Export to PDF:
  Important
  Although you can export to Microsoft Word, this portal is not optimized for Word exports. If you require an export in XML or HTML format, contact us.
3. In the Exporting PDF dialog box:
  In the Template box, select one of the following PDF styles:
  Simple to export a PDF with no cover, table of contents, or index
  By default, the Simple template exports only the current page.
  Standard to export a traditional PDF with a cover, table of contents, and index
  By default, the Standard template exports the current page and its child pages.
  In this example, selecting This page and its children creates a PDF of all topics in the space's "Reference" section:
  
  In the Export Scope box, select what you want to export:
  Only this page to export the current page
  This page and its children to export an entire section (current page and any child topics)
4. Click Export.
For more information, see Help for BMC Online Technical Documentation.

Where can I get documentation for all BMC products?

Click here to expand...

Go to BMC Documentation Dashboard. Click a product from Popular documentation or search for your products' documentation in the Find documentation by product name field.

Additional resources

The following BMC sites are external to this portal and provide information that you might find helpful:

Support information

This topic contains information about contacting BMC Support and determining support status for specific product versions.

How can I contact BMC Support?

If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central. You can search the Knowledge Base for help with an issue or download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

How can I check a product version's support status?

You can find the support status for specific product versions on Support Central. Selecting a product from the “A–Z Supported Product List” shows:

All versions of the product and their current support levels (full or limited)
Dates on which support ends

You can also find information about the latest support policies on Support Central.