This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Validating the integration to automatically update service statuses

To automatically update service statuses in BMC Helix Digital Workplace, you must validate the integration of  BMC TrueSight Infrastructure Management (Infrastructure Management) with BMC Helix Digital Workplace

Infrastructure Management is an integrated platform for service availability and performance management of an IT environment. It is a component of the BMC TrueSight Operations Management suite (formerly named BMC ProactiveNet Performance Management), which provides the interface for monitoring data from various data providers such as Infrastructure Management.

Integrating Infrastructure Management with BMC Helix Digital Workplace

After integrating with BMC Helix Digital Workplace, the Apache Tomcat server in BMC Helix Digital Workplace connects to the Infrastructure Management cell and copies service statuses from Infrastructure Management to BMC Helix Digital Workplace. The following diagram explains how the Tomcat server uses a set of Java libraries to connect to Infrastructure Management periodically and update service statuses in BMC Helix Digital Workplace.

Before you begin

Ensure that you have integrated BMC Helix Digital Workplace with BMC TrueSight Operations Management as described in Integrating BMC Helix Digital Workplace with BMC TrueSight Operations Management.

To validate Infrastructure Management cell configuration

On the Impact Integration Web Services server or the Infrastructure Management Server, open the mcell.dir files and confirm that all the entries are valid for the integration with BMC Helix Digital Workplace to function properly, for example:

C:\Program Files (x86)\Calbro\Impact Web Services\Tomcat\webapps\imws\WEB-INF\ or C:\Program Files\Calbro\ProactiveNet\pw\server\

To validate BMC Impact Integration Web Services

  1. Log on to the BMC Impact Integration Web Services server.

  2. Check that the Impact Integration Web Service has started. 
    The following figure shows an instance of Impact Integration Web Service that has been started.

To set the BMC Impact Integration Web Services URL

In the BMC Helix Digital Workplace Admin console, you can set the BMC Impact Integration Web Services URL in the Providers table, which you can view by selecting Configuration > Application Features. The URL should follow this format: http://serverName:port/imws/services/ImpactManager. You can specify this URL during or after the BMC Helix Digital Workplace installation. 

Where to go from here

Setting up service health items

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