This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Managing asset types

When you install BMC Helix Digital Workplace, it includes many asset types such as Break room, Cafeteria, and Conference room. You can modify these asset types, remove the types that you do not need, and add new types. Then, you can designate an asset type to an asset when you create or edit it.

To begin, you will also want to create actions for the various action types.

To add an action to the Asset Actions Library

Actions are associated with asset types and appear as buttons in the asset's profile based on the associated asset type.

  1. In the BMC Helix Digital Workplace Admin console, click Location Management.
  2. Click Actions Library.
  3. Click Add.
  4. From the Type list, select one of the following types:

    TypeDescription
    Client-side URLThe user’s device executes the URL.
    Server-side URL

    The server executes the URL and returns a response to the user’s device.

    You can place files in the DigitalWorkplaceHome\DWP\IPA\download directory or a subdirectory. The URL to the file uses the syntax http://digitalworkplaceserver.mycompany.com/download/filename.extension.

    The file and subdirectory names must not include spaces. Use underscores or hyphens to replace spaces as shown in the following (non-working) links:

    http://digital-workplace-nyc.calbro.com/download/downloads.pdf

    http://digital_workplace_nyc.calbro.com/download/hr/2015_holidays.pdf

    Default requestThe service request definition (SRD) assigned as the Default Service Request. For more information, see Setting up service requests through BMC Helix ITSM.
    SRM RequestSelect a request that you want to open for the user when the action is executed. For more information, see Setting up service requests through BMC Helix ITSM.
    Provider

    If the Incident Management provider is configured, the My-IT_Action form is updated each time a user runs an action.

    If you would like to implement this legacy functionality, contact BMC Professional Services.

    Catalog RequestSelect a Catalog request that you want to open for the user when the action is executed. For more information, see Building service catalogs.
  5. Complete the other fields that change depending on the type you selected in step 4.
    To specify the action for specific assets only, enter a tag in the Tag field. If the action has a tag (such as a model number), then only assets with the same tag have the action.

  6. Click Create Action.

To localize actions, see Localizing titles and messages.

To add a new asset type

  1. In BMC Helix Digital Workplace, click Location Management.
  2. Click Types Library.
  3. Click Add.
  4. Complete the fields.

    FieldDescription
    Select localeLocale for the asset type. Note: Before entering the name and status labels for any locale, enter them for the (default) option. This default text is shown on the user’s device in either of the following situations:
    • No name and status labels are defined for the locale specified on the user’s device
    • No specific locale is selected on the user’s device
    NameName of the asset type.
    Good status label

    Text that indicates that the asset is ready to be used (for example, Working for a printer or Available for a conference room).

    Bad status label

    Text that indicates that the asset is not ready to be used (for example, Closed for a cafeteria or Occupied for a workplace).

    Allows reservationsIf selected, enables users to reserve. For more information, see Enabling room reservations.
    Allows check-inIf selected, enables users to check assets in and out. Users will see a Check-in or Check-out button on an asset's profile on the end user console. When users check assets in or out, a post is created in the timeline.
    Users can update statusIf selected, enables users to update the status for this asset type. This option is available only when Crowd Sourced Assets is enabled in the Configuration tab.
    Users can create

    If selected, enables users to create assets for this type. This option is available only when User-Created Assets is enabled in the Configuration tab.

    Icon

    All assets of this type use the selected icon. See the Asset type icons table below.

    Available Actions and Selected ActionsTo associate an asset type with one or more actions, add actions. Unless tags are used to specify assets, assets of the associated type have the selected actions. You can add tags to a specific action. See step 5 in To add an action to the Asset Actions Library.
  5. Click Create Type.

    Important

    Before entering the name and status labels for any locale, enter them for the (default) option. This default text is shown on the user’s device if no name and status labels are defined for the locale specified on the user’s device or if no specific locale is selected on the user’s device.

To modify an asset type

  1. In BMC Helix Digital Workplace, click Location Management.
  2. Click Types Library.
  3. Select the asset from the table.
  4. Edit the field, if required.
    You might want to add an action to an existing asset type.
  5. Click Save.

To remove an asset type

  1. In BMC Helix Digital Workplace, click Location Management.
  2. Click Types Library.
  3. Select the asset from the table.
  4. Click Remove.

Asset type icons

Icon
Asset type
Alias number
Briefing center14
Cafeteria9
Conference room10
Conference room (compact icon)23
Elevator1
Entry0
Exit5
Fax3
Game room16
Hot desk19
Hot desk (compact icon)20
Hoteling desk18
Hoteling desk (compact icon)21
Lobby12
Mailroom/shipping6
Office room11
Office room (compact icon)22
Other17

Other (compact icon)

24

Printer / Copier

2

Reception area

13

Security

4

Service Desk appointment location

7

Training room

15

Video equipment

8

Where to go from here

Managing assets on floor maps

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