Enhanced service catalog process overview

Services in BMC Helix Digital Workplace Catalog can be created in one of the following ways:

• Native services are added in BMC Helix Digital Workplace Catalog (see Adding and updating services).
• Third-party services are imported from a connected third-party external system (see Importing service catalog items from external systems).

To share service catalog items (services and bundles) from BMC Helix Digital Workplace Catalog to BMC Helix Digital Workplace, meet the following conditions:

• Catalog items in BMC Helix Digital Workplace Catalog must be approved and published—see Approving and publishing services.
• Catalog items in BMC Helix Digital Workplace Catalog must be entitled to users—see Entitling end users to services, bundles, and banners.
• The enhanced catalog in BMC Helix Digital Workplace must be configured and enabled —see Enabling and configuring the enhanced catalog for BMC Helix Digital Workplace.

The following diagram shows how enhanced service catalog in BMC Helix Digital Workplace is updated with the catalog service items from BMC Helix Digital Workplace Catalog: