This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License-types-and-features.

Configuring services and assets to be available on the My Stuff page

End users can view their assets (such as printers, mobile devices, laptops, virtual machines) and their completed service requests (for example, a provisioned health insurance or a provisioned virtual machine request) on the My Stuff page. As a catalog administrator, you can add provisioned service requests and assets to asset groups to make them available on the My Stuff page. 

Asset groups are displayed as categories on the My Stuff page. For example, end users might view the Healthcare category or the Hardware category displayed on their My Stuff page. End users can also perform actions with their assets and completed service requests. For example, they can stop a virtual machine that they own or they can prolong a medical insurance. 


Required license

DWP Advanced icon.pngBMC Helix Digital Workplace Advanced

Related topics

Setting-up-the-My-Stuff-page

Managing-service-actions

As a catalog administrator, you associate services, service categories, and asset classes with asset groups. The My Stuff page of an end user displays asset groups that you have created. The following diagram shows how items can be associated with each other in BMC Helix Digital Workplace Catalog, BMC Helix ITSM: Asset Management external system, and BMC Helix Digital Workplace: 

Asset mapping.png

The My Stuff page does not display service requests or assets in any of the following cases:

  • Completed service requests have no service actions associated with them.
  • Completed services are not associated with any asset group.
  • No asset classes are associated with any asset group.
  • Assets available in asset classes are not entitled to the end user.

To generate assets and service requests on the My Stuff page

  1. Ensure that the connection with a corresponding connector is configured. 
    For more information about how to configure a connection with any connector, see Configuring-service-connectors.

  2. Configure Asset Management in the Application Settings pane in the Catalog console.

    Important

    The Asset Management pane shows all connections both configured and unconfigured that are created based on any asset connectors, such as AWS Service Catalog, Microsoft Office 365, Action Request System, and so on.

  3. Associate one or more services and asset classes with the available asset groups. 
    For details how to do this, see  Managing-asset-groups.

Configuring Asset Management for assets and service requests 

You must configure Asset Management to define what items end users can see on their My Stuff page. You can enable the following items from the Application Settings pane:

  • Assets—Items retrieved from connected external systems that support management of assets.
  • Service requests—Service requests that have been processed and completed and have a status of Closed.

To configure Asset Management:

  1. Log in to the Catalog console as a catalog administrator.
  2. Click the configuration gear (gear.png) to open the Application Settings.
  3. Click the arrow (>) next to Asset Management.
  4. Turn on the Asset Connectors (Recommended) toggle.
  5. Turn on the Service Requests toggle.
    Asset_management_configuring.png

Best practice
If you have multiple connections to the same asset connector, enable only one such connection in the Asset Management pane to eliminate confusion in managing assets and service actions.

Where to go from here

Managing-asset-groups

 

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