Configuring services and assets to be available on the My Stuff page
As a catalog administrator, you associate services, service categories, and asset classes with asset groups. The My Stuff page of an end user displays asset groups that you have created. The following diagram shows how items can be associated with each other in BMC Helix Digital Workplace Catalog, BMC Helix ITSM: Asset Management external system, and BMC Helix Digital Workplace:
The My Stuff page does not display service requests or assets in any of the following cases:
- Completed service requests have no service actions associated with them.
- Completed services are not associated with any asset group.
- No asset classes are associated with any asset group.
- Assets available in asset classes are not entitled to the end user.
To generate assets and service requests on the My Stuff page
- Ensure that the connection with a corresponding connector is configured.
For more information about how to configure a connection with any connector, see Configuring-service-connectors. Configure Asset Management in the Application Settings pane in the Catalog console.
- Associate one or more services and asset classes with the available asset groups.
For details how to do this, see Managing-asset-groups.
Configuring Asset Management for assets and service requests
You must configure Asset Management to define what items end users can see on their My Stuff page. You can enable the following items from the Application Settings pane:
- Assets—Items retrieved from connected external systems that support management of assets.
- Service requests—Service requests that have been processed and completed and have a status of Closed.
To configure Asset Management:
- Log in to the Catalog console as a catalog administrator.
- Click the configuration gear (
) to open the Application Settings.
- Click the arrow (>) next to Asset Management.
- Turn on the Asset Connectors (Recommended) toggle.
- Turn on the Service Requests toggle.
Where to go from here