This documentation supports the 22.1 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

Associating service actions with services

BMC Helix Digital Workplace Catalog administrators or internal service suppliers create service actions to associate them with services belonging to the enhanced catalog.

Service actions are light services that supplement existing services. They provide an easy way for end users to interact with their completed services. Service actions are available for end users on their My Stuff page in BMC Helix Digital Workplace when a service that is associated with this action is requested and completed. By using service actions, end users can request procedures that are not available as separate services in the catalog. For example, if end users need computer upgrade, they can request this procedure as an action of previously completed Order Computer request.

You can associate a single service action with one or more services. 

Before you begin

You must create service actions before you can associate them with a service. For more details about creating service actions, see Managing service actions

To associate a service with service actions

  1. In BMC Helix Digital Workplace Catalog, go to ServicesServices, and open a service for editing.
  2. From the Service Options pane, click the Edit link next to Actions.
  3. Click Add Actions, and select one or more actions from the Actions Library list.
  4. Click Save.

Where to go from here

Setting service level agreements

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