This documentation supports the 23.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

To view an earlier version, select the version from the Product version menu.


BMC Helix Digital Workplace 23.3

All versions

BMC Helix Digital Workplace provides end users access to services, knowledge, and policies across lines of business such as IT, HR, Facilities, and more. End users can find what they need using their preferred device, from anywhere, at any time.

BMC Helix Digital Workplace provides administrators with straightforward, highly configurable ways to present the capabilities that end users need to be successful. They can easily customize the experience, via bundles, banners, virtual marketplaces, and more.

Release notes and notices
updated 08 Dec

Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and fixes and patches.


To stay informed of changes to this list, click the icon on the top of this page.

Related topics

Known and corrected issues

Support information

Digital Workplace Training & Certification Open link


December 8, 2023

Enhancements available in 23.3:

  • (Controlled availability customers only) Leverage the BMC HelixGPT generative AI capabilities in the BMC Helix Digital Workplace end user console.
  • Submit service requests on behalf of other users based on your entitlements.
  • Enable or disable languages that are available for your end users.
  • Display content in additional languages and locales.
  • Enable end users to add up to 20 attachments to a single service request comment.
  • Rebrand BMC Helix Digital Workplace to improve accessibility.
  • Automatic deployment of sample pages for industry verticals.
  • Arrange studio page components easily in columns or rows.
  • Associate service actions with native catalog requests when configuring service health items.
  • Format question descriptions with font size and color.
  • Undo and redo your actions in BMC Helix Digital Workplace Studio.
  • Configure timeout periods for the BMC Helix Platform connector and the REST connector to avoid timeout errors.
  • Display approval requests from custom applications developed on Developer Studio.
  • Configure the read timeout periods for the Business Workflows and ComAround pluggable providers.
  • Get a visual indication of updates to events views.
  • Use additional questions types and action triggers in repeatable groups of questions.
  • Use the Notes field to add a page description to studio pages.
  • Build query expressions that compare Date form fields with multiple-choice, single-select questions. 
  • Limit the scope of search for articles and use predefined filters in BMC Helix Knowledge Management by ComAround article search.
  • (BETA) Configure studio page data to make it relevant and filterable for the end users.


The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.

Creating and managing the service catalog


Create catalog sections, service categories, services, bundles, and banners

Setting up and going live


Complete the deployment or post-deployment configurations to set up your system

Enabling self-service in an organization


Configure self-help resources, locations, and appointments



Set up users and groups, customize, enable features, send broadcasts, and more.



Integrate with other products.



Resolve common issues or errors, review logs, or contact Support.

Product trials


Knowledge Base



PDFs and videos
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Frequently asked questions
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