This documentation supports the 23.3 version of BMC Helix Digital Workplace Basic and BMC Helix Digital Workplace Advanced. Icons distinguish capabilities available only for the Advanced and External license levels. For more information, see License types and features.

To view an earlier version, select the version from the Product version menu.


BMC Helix Digital Workplace 23.3

All versions

BMC Helix Digital Workplace provides end users access to services, knowledge, and policies across lines of business such as IT, HR, Facilities, and more. End users can find what they need using their preferred device, from anywhere, at any time.

BMC Helix Digital Workplace provides administrators with straightforward, highly configurable ways to present the capabilities that end users need to be successful. They can easily customize the experience, via bundles, banners, virtual marketplaces, and more.

Release notes and notices
updated 14 Mar

Learn what's new or changed in this space, including urgent issues, documentation updates, service packs, and fixes and patches.


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Related topics

Known and corrected issues

Support information

Digital Workplace Training & Certification Open link


March 22, 2024

Issues that were corrected in this patch and issues that remain open

Patch 1 for version 23.3 is available for on-premises customers.

March 8, 2024

Enhancements available in 23.3 patch 1:

  • (Controlled availability customers only) Find answers related to service requests and approvals by using BMC HelixGPT generative AI capabilities.

  • (Controlled availability customers only) Use Confluence and SharePoint as data sources for BMC HelixGPT.

  • Leverage the BMC HelixGPT generative AI capabilities in the  BMC Helix Digital Workplace end-user console.
  • View refined, relevant, and up-to-date answers from BMC HelixGPT.
  • Assign custom designed home pages for end users.
  • Hide My Activity page from the navigation menu.
  • Add collaborators while submitting a new service request.
  • Display additional fulfillment details to end users in service requests.
  • Configure the To-do questionnaire and make it mandatory before submitting.
  • Navigate to the Admin console from the end-user console.
  • Use Check Box, Dropdown (multi-select), File Attachment, and Text Area question types in repeatable groups of questions.
  • Search for companies and their support groups by name.
  • Improved user interface for Approval settings page.
  • Use upgraded sample Studio pages.
  • Rich Text Format (RTF) enhancement in Change approval.
  • Enhanced user interface in the Collaborators section.
  • Customizable and efficient approval processes, along with the ability to view failed approval requests for the past 365 days.
  • Place the search bar (standalone) with other components in a row.
  • Tomcat 10 is the minimum supported version of Tomcat.
  • Get upgraded support for Canadian French (fr-CA) localization.
  • Leverage an optimized wildcard search.

December 8, 2023

Enhancements available in 23.3:

  • (Controlled availability customers only) Leverage the BMC HelixGPT generative AI capabilities in the BMC Helix Digital Workplace end user console.
  • Submit service requests on behalf of other users based on your entitlements.
  • Enable or disable languages that are available for your end users.
  • Display content in additional languages and locales.
  • Enable end users to add up to 20 attachments to a single service request comment.
  • Rebrand BMC Helix Digital Workplace to improve accessibility.
  • Automatic deployment of sample pages for industry verticals.
  • Arrange studio page components easily in columns or rows.
  • Associate service actions with native catalog requests when configuring service health items.
  • Format question descriptions with font size and color.
  • Undo and redo your actions in BMC Helix Digital Workplace Studio.
  • Configure timeout periods for the BMC Helix Platform connector and the REST connector to avoid timeout errors.
  • Display approval requests from custom applications developed on Developer Studio.
  • Configure the read timeout periods for the Business Workflows and ComAround pluggable providers.
  • Get a visual indication of updates to events views.
  • Use additional questions types and action triggers in repeatable groups of questions.
  • Use the Notes field to add a page description to studio pages.
  • Build query expressions that compare Date form fields with multiple-choice, single-select questions. 
  • Limit the scope of search for articles and use predefined filters in BMC Helix Knowledge Management by ComAround article search.
  • (BETA) Configure studio page data to make it relevant and filterable for the end users.


The BMC Documentation portal gives you the ability to generate PDF and Microsoft Word documents of single pages, and to create PDF exports of multiple pages in a space.  

Creating PDF and Word exports

You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.

To export to PDF or Word

  1. From the Tools menu in the upper-right, select a format:
    • Export to Word to export the current page to Word format
    • Export to PDF to export the current page or a set of pages to PDF
  2. If exporting to PDF, select what you want to export:
    • Only this page to export the current page
    • This page and its children to export a set of pages
    For example, selecting This page and its children from the home page exports the entire space to PDF.



Set up users and groups, customize, enable features, send broadcasts, and more.



Integrate with other products.



Resolve common issues or errors, review logs, or contact Support.

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PDFs and videos


Get a list of all the videos and a PDF version of the BMC Helix Digital Workplace documentation.



Find answers to the most frequently asked questions about BMC Helix Digital Workplace.

Related spaces


See the documentation of products related to BMC Helix Digital Workplace.
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