Issues that were corrected in this patch and issues that remain open

Patch 1 for version 23.3 is available for on-premises customers.

23.3 enhancements and patches

Enhancements available in 23.3 patch 1:

• (Controlled availability customers only) Find answers related to service requests and approvals by using BMC HelixGPT generative AI capabilities.

• (Controlled availability customers only) Use Confluence and SharePoint as data sources for BMC HelixGPT.

• Leverage the BMC HelixGPT generative AI capabilities in the  BMC Helix Digital Workplace end-user console.
• View refined, relevant, and up-to-date answers from BMC HelixGPT.
• Assign custom designed home pages for end users.
• Hide My Activity page from the navigation menu.
• Add collaborators while submitting a new service request.
• Display additional fulfillment details to end users in service requests.
• Configure the To-do questionnaire and make it mandatory before submitting.
• Navigate to the Admin console from the end-user console.
• Use Check Box, Dropdown (multi-select), File Attachment, and Text Area question types in repeatable groups of questions.
• Search for companies and their support groups by name.
• Improved user interface for Approval settings page.
• Use upgraded sample Studio pages.
• Rich Text Format (RTF) enhancement in Change approval.
• Enhanced user interface in the Collaborators section.
• Customizable and efficient approval processes, along with the ability to view failed approval requests for the past 365 days.
• Place the search bar (standalone) with other components in a row.
• Tomcat 10 is the minimum supported version of Tomcat.
• Get upgraded support for Canadian French (fr-CA) localization.
• Leverage an optimized wildcard search.

23.3 enhancements and patches

Enhancements available in 23.3:

• (Controlled availability customers only) Leverage the BMC HelixGPT generative AI capabilities in the BMC Helix Digital Workplace end user console.
• Submit service requests on behalf of other users based on your entitlements.
• Enable or disable languages that are available for your end users.
• Display content in additional languages and locales.
• Enable end users to add up to 20 attachments to a single service request comment.
• Rebrand BMC Helix Digital Workplace to improve accessibility.
• Automatic deployment of sample pages for industry verticals.
• Arrange studio page components easily in columns or rows.
• Associate service actions with native catalog requests when configuring service health items.
• Format question descriptions with font size and color.
• Undo and redo your actions in BMC Helix Digital Workplace Studio.
• Configure timeout periods for the BMC Helix Platform connector and the REST connector to avoid timeout errors.
• Display approval requests from custom applications developed on Developer Studio.
• Configure the read timeout periods for the Business Workflows and ComAround pluggable providers.
• Get a visual indication of updates to events views.
• Use additional questions types and action triggers in repeatable groups of questions.
• Use the Notes field to add a page description to studio pages.
• Build query expressions that compare Date form fields with multiple-choice, single-select questions. 
• Limit the scope of search for articles and use predefined filters in BMC Helix Knowledge Management by ComAround article search.
• (BETA) Configure studio page data to make it relevant and filterable for the end users.

23.3 enhancements and patches