Using AIML with BMC Virtual Chat
This topic describes how to provide automatic chat robot (chat bot) answers to typical questions from users. Artificial Intelligence Markup Language (AIML) files are used for adding customized questions and answers in an environment. In BMC Virtual Chat, AIML allows the virtual agent, Jenn, to answer questions from the users.
For more information about AIML objects, structure, and recommended tools, see AIML introduction.
The following section lists the sample AIML files in BMC Virtual Chat, and gives procedures for creating and using custom AIML files with BMC Virtual Chat:
Sample AIML files
Developers can test responses of the virtual agent, Jenn, based on the sample AIML files provided with BMC Virtual Chat. BMC Virtual Chat includes the following sample AIML files:
- FAQ.AIML: Frequently asked questions defined in AIML format
- SAMPLE.AIML: General sample questions and responses
For more infiormation about the sample.aiml file, see Sample.aiml file.
Creating and using custom AIML files
You must create custom AIML files if you want to add custom questions and answers in BMC Virtual Chat. Use the sample AIML files as a guide when you create custom AIML files.
Best Practice
Create new AIML files; do not modify the sample files.
Group similar questions in the same AIML file for easier question management. For example, if you have questions about internet problems, create an internet.aiml file and include all question-phrases, such as wifi not working, LAN not working, internet issues, in one AIML file.
| Step | Task | More information |
|---|---|---|
| 1 | Configure Program D to look for and use AIML files | Configuring Program D |
| 2 | Create AIML file with questions and possible responses. You can have more than one AIML file. The AIML files must reside in the var\programd\aiml directory where you installed the mid tier. Example: C:\Program Files\BMC Software\BMCVirtualAgent\VirualAgentComponents\var\programd\aiml. |
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