Adding permissions to BMC Virtual Chat account

In BMC Remedy AR System, a proxy user account for BMC Virtual Chat is created when you install BMC Virtual Chat. After installing BMC Virtual Chat, use this account to access BMC Remedy AR System. The installer will store the specified AR user in the eschat_config.properties file.

You must assign the following permissions to the BMC Virtual Chat account:

• Administrator
• Incident Master

Without these permissions, the Incident Management integration fails, such as not being able to modify incidents.

To check BMC Virtual Chat user permissions

1. From the IT Home Page, select AR System Administration > AR System Administration Console.
2. Select Application > Users/Groups/Roles > Users.
3. In the Users window, type the AR user name for Login Name, and click Search.
4. In the results, select the AR user name.
5. In the Group List field, verify that the user has Administrator and Incident Master access. If not, select Administrator from the list, and click Save.
   
   

Related topics

Incident Management integration point