Administrators configure some components of BMC Virtual Agent by using the Virtual Agent Administration Console. This console contains options in the left navigation pane that administrators use to define system settings, including service alerts and virtual agent queries; create tools for agents, such as question scripts and quick text; and set agent assignments. When you open the Virtual Agent Administration Console, the Chat Server Settings pane (under General Settings) appears by default.
- Defining Chat Notification Servlet options
- Defining chat server options
- Creating service alerts
- Defining service level agreements
- Setting live chat hours
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks