You create virtual agent queries in the Virtual Agent Administration Console.
The configuration values for queries can vary depending on the source. For example, a query for Remedy Knowledge Management uses different Type and URL values than a Google query. Review the following information and prepare the values needed for query sources:
Create a query using the following methods.
Method | Steps |
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Create new query. The Virtual Agent Query Configuration dialog box has no default settings. | Click Create. |
Modify existing query. The Virtual Agent Query Configuration dialog box has default settings which might require modification. | To view all queries, select the Show Disabled checkbox. Select a query and click Modify.
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The Virtual Agent Query Configuration dialog box appears.