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Information
Announcement Support for this product will end on November 3, 2025. We recommend that you use PATROL for Linux, PATROL for AIX, or PATROL for Solaris to monitor operating systems.

Data Collection and Parameter Population Problems

If the PATROL KM for UNIX does not seem to be collecting process data or populating parameters correctly, you might have entered an incorrect root password during installation. If you do not supply the correct root password, the installation program proceeds normally and installs all the necessary files successfully.

Warning

Note

The installation program prompts you for the root password, regardless of the target platform.

On HP-UX, you will not lose process data unless DCM/bgscollect is disabled.

This failure to collect data can also adversely affect other PATROL components and application classes, such as the ERP and database products, which rely on operating system process information.

Solution

If you entered the root password incorrectly, use the following procedure to resolve this problem:

  1. Log onto the computer as root.
  2. Type*./agent_configure.sh*. (see following table for possible parameters)
  3. Type ./b1config7140.sh.

Collector configuration and basic troubleshooting video

Click to view a short video on how to configure collector configuration and basic troubleshooting.

https://docs.bmc.com/docs/plugins/servlet/confluence/placeholder/unknown-attachment?locale=en_GB&version=2 https://youtu.be/1wTJnoNTpG8

 Parameters for ./agent_configure.sh


Warning

Note

The name of b1confignnnn.sh script contains the nnnn variable, which always reflects the current version of the Perform Data Collector. In the example shown in step 3, the variable refers to version 7.1.40.

 

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BMC PATROL for UNIX and Linux 9.13