This topic contains information about fixes and updates in Service Pack for BMC PATROL for UNIX and Linux.

For information about issues corrected in this service pack, see Known and corrected issues.

What's new

Improved data security by using Advanced Encryption Standard (AES)

BMC PATROL for UNIX and Linux 9.13.10 supports AES encryption capability of the BMC PATROL Agent version 10.0.00. For information about Advanced Encryption Standard (AES) implementation in PATROL Agent, see PATROL Agent documentation.

Perform Data Collector version updated to 10.5.00

The minimum required version of the BMC PATROL Perform Data Collector (bgscollect) is 10.5.00.0112. 

The Data Collection Manager (DCM) executable version in the default image of BMC PATROL for UNIX and Linux version 9.13.10 is 10.5.00.6046.

Added support for Ubuntu 16.04 platform 

BMC PATROL for UNIX and Linux 9.13.10 supports Ubuntu 16.04 platform.

Downloading the installation utility and the Service Pack

This section provides the information that you need to download and install the Service Pack from the BMC Electronic Product Distribution (EPD) website. 

To download the installation utility and Service Pack from the EPD website

  1. Create a directory in which to place the downloaded files.

    Note

    On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to http://www.bmc.com/available/epd.html.
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose.
  7. You can download the installation utility and the Service Pack using either of the following methods:
Using Component View 
  1. In the Filter Products: field, type BMC PATROL Installation Utility.
  2. Click Go.
  3. In the right pane, click BMC PATROL Installation Utility.
  4. In the Version: list, select 10.5.00, and click Go.
  5. In the Products tab, based on the operating system, select the check box next to the files.

    Link titleActual file name

    BMC PATROL Installation Utility Version 10.5.00 - Windows Only

    ins_WINDOWS_10500.zip

    BMC PATROL Installation Utility Version 10.5.00 - All UNIX/LINUXins_ALL_10500.tar
  6. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  7. Click  to close the window.
  8. In the Filter Products: field, type BMC PATROL for UNIX and Linux.
  9. Click Go.
  10. In the right pane, click BMC PATROL for UNIX and Linux.
  11. In the Version: list, select 9.13.10, and click Go.
  12. Select the check box next to the files, based on the appropriate platforms:

    Link title

    Actual file name

    Platform
    BMC PATROL Version 9.13.10 for UNIX/Linux Servers

    puk_AIX-SOLARIS-WINDOWS_91310.tar

    AIX/Solaris
    BMC PATROL Version 9.13.10 for UNIX/Linux Servers

    puk_HP-LINUX-WINDOWS-S390_91310.tar

    Linux/HP-UX

    MD5 Hash Value for puk_AIX-SOLARIS-WINDOWS_91310.tar is 7d9c82cefe49f2b7c65519b709ddb473

    MD5 Hash Value for puk_HP-LINUX-WINDOWS-S390_91310.tar is 153ef78d0bf05a64d30869058ea140d1

  13. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  14. Complete the installation procedure described in the Installing the Service Pack section.
Using Licensed Products View 
  1. In the View: field select Licensed Products.
  2. Locate BMC TrueSight Operations Management Suite and expand its entries to show the available version numbers.
  3. Expand BMC TrueSight Operations Management Suite 10.5.00 to show the available components.
  4. Expand BMC PATROL Installation Utility 10.5.00 and BMC PATROL for UNIX and Linux 9.13.00 to show the available files.
  5. Select the check box next to the files, based on the appropriate platforms.

    Link titleActual file namePlatform

    BMC PATROL Installation Utility Version 10.5.00 - Windows Only

    ins_WINDOWS_10500.zip

    Microsoft Windows/NT

    BMC PATROL Installation Utility Version 10.5.00 - All UNIX/LINUXins_ALL_10500.tarAll platforms
    BMC PATROL Version 9.13.10 for UNIX/Linux Servers

    puk_AIX-SOLARIS-WINDOWS_91310.tar

    AIX/Solaris
    BMC PATROL Version 9.13.10 for UNIX/Linux Servers

    puk_HP-LINUX-WINDOWS-S390_91310.tar

    Linux/HP-UX

    MD5 Hash Value for puk_AIX-SOLARIS-WINDOWS_91310.tar is 7d9c82cefe49f2b7c65519b709ddb473

    MD5 Hash Value for puk_HP-LINUX-WINDOWS-S390_91310.tar is 153ef78d0bf05a64d30869058ea140d1

  6. To download the selected files, click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
  7. Complete the installation procedure described in the Installing the Service Pack section.

Installing the Service Pack

Before you begin

You must install the Service Pack on the following computers:

  • Hosts that are running the PATROL Agent
  • Hosts that are running the PATROL Console

Before you install the Service Pack, complete the following steps:

  1. Stop the PATROL Agent.
  2. Back up the PATROL_CACHE directory.
  3. Delete all BMC PATROL for UNIX and Linux files from the PATROL_CACHE directory.
  4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.

To install the BMC PATROL for UNIX and Linux 9.13.10 Service Pack

  1. Extract the installation utility:

    • Enter tar -xvf ins_ALL_10500.tar
      The contents of the files are extracted into the bmc_products subdirectory.
  2. Extract the files:
    • Enter tar -xvf puk_AIX-SOLARIS-WINDOWS_91310.tar
    • The contents of the files are extracted into the bmc_products subdirectory. 
  3. From the bmc_products directory, run the installation utility as appropriate for your operating system:

    • Run setup.sh

  4. Follow the on-screen instructions until the Select Products and Components to Install page is displayed. 

  5. On the Select Products and Components to Install page, select PATROL Knowledge Module for UNIX and Linux - 9.13.10.

  6. Follow the on-screen instructions to complete the installation.

    After you complete the installation steps, you can delete the temporary directory and its contents.

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