After completing the Presentation Server installation with the installation wizard or, or through the silent installation, you can verify that the Presentation Server was installed and is operating.
To verify the Presentation Server installation
After the Presentation Server installation is finished, open and view the Presentation Server installation log through the Maintenance Tool utility:
You can run the Presentation Server Maintenance tool in a graphical user interface or from the command line.
To open the Maintenance tool in a graphical user interface
- (Microsoft Windows): Navigate to the installationDirectory\TrueSightPServer\truesightpserver folder, and run the TrueSightPServerMaintenanceTool.cmd file.
- (UNIX): Navigate to the installationDirectory/TrueSightPServer/truesightpserver folder, and run the TrueSightPServerMaintenanceTool.sh file.
To open the Maintenance tool from the command line
- (Microsoft Windows): Navigate to the <installationDirectory>\TrueSightPServer\truesightpserver folder, and run
TrueSightPServerMaintenanceTool.cmdwith the-silentoption.
- (UNIX) Navigate to the <installationDirectory>/TrueSightPServer/truesightpserver folder, and run
TrueSightPServerMaintenanceTool.shwith the-silentoption.
If there are no errors or warnings, the Presentation Server installation was successfully installed.
If there are errors or warnings, resolve the issues, uninstall the Presentation Server, and then reinstall the Presentation Server.
To verify the Presentation Server operation
To verify that the Presentation Server is operating, navigate to the (Windows) TrueSightPServer\truesightpserver\bin or (Linux) TrueSightPServer/truesightpserver/bin directory and enter the following command:
(Windows) tssh server status
(Linux) ./tssh server status
A list of Presentation Server processes is displayed that is similar to the following sample:
Process status
================================
Core Server Running (13176)
Index Server Running (11028)
Database Server Running (6052)
If errors occur, restart the Presentation Server by running the following command:
tssh server start
If error conditions persist, contact BMC Customer Support for assistance.
Related topic
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks
12 Comments
Javier Hernandez
Can you please correct the path shown in "To verify the Presentation Server operation" section cause it is not correct?
To verify that the Presentation Server is operating, navigate to the TrueSightPServer/jre/bin directory and enter the following command
The correct path is ...\TrueSightPServer\truesightpserver\bin (it is truesightpserver, not jre)
So can you change the paragraph as:
To verify that the Presentation Server is operating, open a CMD window, navigate to the TrueSightPServer/truesightpserver/bin directory and enter the following command
Thanks
Javier
Sara Kamen
Thank you, Javier.
I have confirmed and corrected the directory path.
Regards,
Sara
Volker Scheithauer
What is the default user id and password to check the installation via browser?
Michael Ashall
Default : admin/admin12345
TSPS or TSIM does not work without SSO installed.
Michael Ashall
Manisha Moon
Yaniv Ginton
If I don't use SSO than how can I login?
Michael Ashall
The Presentation Server will not operate without Atrium Single Sign-On
Preparing for the Presentation Server installation
Yaniv Ginton
But what if I don't want to install Atrium SSO?
This means the installation of TSIM becomes a much more complexed now
Yaniv Ginton
and if I just want to install TSIM and login locally, is that not possible?
Michael Ashall
The installation of SSO can be included within TSPS - see for example
Installation process overview
It is very straight forward installation.
You have to install SSO to access any element of TrueSight 10 - . TSIM, TSPS, Admin Java UI. There is no local login today.
Suggest making an Idea within Community and people can vote accordingly.
Renjith Viswamohanan
Hi
After installing secondary server in HA, tried to check the service status and it is showing as not running. Is it natural behavior that while primary tsps is available, the secondary will not be running?