If the BMC TM ART Adapter fails to transfer data from BMC TM ART to Infrastructure Management, perform the following troubleshooting actions:
- Check whether the account that BMC TM ART uses is locked out. If necessary, unlock the account.
- If BMC TM ART data is still not appearing in Infrastructure Management, restart the Infrastructure Management service.
- Trigger auto-synchronization to update monitor instances in Infrastructure Management.
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