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Preinstallation tasks for Windows environments

Perform the following tasks before launching the Infrastructure Management installation program.

  • Clean your temporary directories. Start with the temporary folder in your home folder. Also clean the %Temp%, %Tmp% directories, and C:\WINNT\Temp or C:\Windows\Temp if present. You might not be able to delete all the files, but BMC recommends that you remove any files or directories that begin with TrueSight or Infrastructure Management.
  • If Terminal Services is enabled, configure it to save installation log files after the installation is complete; otherwise, the log files will be deleted. For more information, see To configure the required Terminal Server options.
  • Enable Windows short path configuration
  • Configure your firewall to allow TCP port 7, which is used to communicate with other Infrastructure Management hosts.

To configure the required Terminal Server options

To enable running the installation through a Terminal Services connection or a remote desktop session, configure the Terminal Server options that pertain to temporary folders.

  1. On the host computer, open the Local Group Policy Editor by selecting Start > Run and typing gpedit.msc.
  2. Expand the following folder: Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary folders.
  3. Double-click the following options to set each to Enabled:
    • Do not delete temp folder upon exit
    • Do not use temporary folders per session
  4. Restart the computer.
Troubleshooting tip

If you receive a notification about Terminal Server configuration when you run the installation, perform the following steps to back up the registry and adjust registry key values as follows:

  1. On the host computer, open the Registry Editor by selecting Start > Run and typing regedit.
  2. Expand the following folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
  3. Set the value for PerSessionTempDir and DeleteTempDirsOnExit to 0.
  4. Restart the computer.

Note

You can revert these changes after you run the installation utility and complete the installation process. You might be required to reboot the computer.

BMC recommends that you retain the Terminal Services settings after installing Infrastructure Management. Retaining the Terminal Services settings makes it easier for you to upgrade to future versions of Infrastructure Management.

Checking the preinstallation requirements for Windows

When you start the BMC TrueSight Infrastructure Management Server installation, the installer checks to ensure that the target computer is configured based on the recommended settings. The installer checks the environment and reports a status of OK or Not OK for each configuration variable that it checks.

For Windows, the following pre-install checks are run:

Related topic

Network-ports

 

 

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