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    The Real User Analyzer component requires an activation key that you can enter through the Real End User Monitoring Software Edition Maintenance Tool

    You can use the Maintenance Tool in a GUI or from the Command Line Interface (CLI).

    Note

    If you are installing or updrading this component, you must use the relevant procedure for installng or upgrading this component.

    Before you begin

    You must request an activation key file from Customer Support.

    After you receive the activation key file, save the file to an accessible folder on your machine.

    To update the activation key by using the Maintenance Tool in a GUI

    1. Go to the installationDirectory/common directory.

    2. Run the EuemMaintenanceTool utility and click the Configuration tab.

    3. Enter the company name that matches the name that is in the activation key file you received from BMC Customer Support.

    4. Click Browse and select the activation key file's location and then click Next.

    To update the activation key by using the Maintenance Tool in a CLI

    1. From a CLI window, go to the installationDirectory/common directory.
    2. Run the following command by entering the activation key file location and the company name that matches the name in the activation key file. For example:

      ./EuemMaintenanceTool.sh -silent -config -activation  -keyfile=<key file location> -company=<company name>

    After you have entered the activation key information, any time limit for the key will be displayed in the the login page for the Real User Analyzer console.