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After the Cloud probe service starts, the SSL CFG ERROR error in the cloud-probe service log indicates a problem with the epssl.cfg file.


Check the key-file definition in the epssl.cfg file to ensure the following:

  • There are no illegal characters.
  • The SSL key path name contains forward slashes (/), even when the Cloud Probe is installed on a Windows system; otherwise, the Cloud Probe will not be loaded correctly by the system.
  • The key file uses the PEM (PKCS#12) format. If a you use a key file in another format, first use an SSL tool to convert it to the PEM format.

Related topics

Configuring Cloud Probe SSL keys and settings for traffic decryption

Troubleshooting traffic capture on a Cloud Probe