You can configure event integration between passive end-user experience monitoring and TrueSight Infrastructure Management. This event integration uses Real End User Experience Monitoring Software Edition to send SNMP traps in response to passive end-user experience monitoring system alerts and incidents.
The TrueSight Infrastructure Management event management server can receive the SNMP traps and present the events' details in the TrueSight console.
When a threshold is exceeded or an event is detected, Real End User Experience Monitoring Software Edition sends an SNMP trap with information, such as severity, host, IP Address, and Watchpoint name. The trap information is mapped to slots in a TrueSight Infrastructure Management cell.
The following information describes how to:
Install the following products:
When you extract the TSIM-EUEM-Events-Integration.zip archive, you will see the following file hierarchy:
You will use these files to add the Real End User Experience Monitoring Software Edition events integration to the TrueSight Infrastructure Management server.
The following files are required in the TrueSight Infrastructure Management server so Real End User Experience Monitoring Software Edition events can be integrated in the server.
To complete the configuration process, you will need the class, map, rule, and collector files and then complete the compilation process.
For the following class, map, rule, and collector files configuration instruction:
The map files are used to:
To use these map files, copy the mcsnmptrapd.map and mcsnmptrapd.dat files from the TSIM-EUEM-Events-Integration.zip archive to the following directory:
You use the class files to define the field (slot) names to names that the TrueSight Infrastructure Management server can identify.
To use the class files:
It is necessary to define a rule to set dynamic values to event slots, such as severity, message, and monitoring tool URL.
To define a rule file:
To configure the Real User Collector to send SNMP traps to the TrueSight Infrastructure Manager server, complete the following:
After you have configured all of the files, you must run the compilation process:
For Linux systems, the MCELL_HOME variable must be defined. If this variable is undefined, set it to %BMC_PROACTIVENET_HOME%/server.
Do not proceed with the compilation process if this variable is undefined.
When the configuration is completed for TrueSight Infrastructure Manager to receive Real End User Experience Monitoring Software Edition events, you must in the TrueSight Presentation Server. Once the Real User Analyzer is a registered component, the TrueSight console can present the alerts.
The TrueSight Infrastructure Management event management server receives the SNMP traps and presents the system and incident alerts' details in the TrueSight console.
To configure Real User Experience Monitoring Software Edition to send send system and incident alerts using SNMP traps to the TrueSight Infrastructure Management server, complete the following:
In the Real User Analyzer interface, point to Administration > Integration, and click Network management (SNMP).
The system begins sending notifications via SNMP whenever an incident for the selected rule has an urgency rating value that is equal to, or greater, than the value entered in the When urgency rating is ... or higher field.