BMC Real End User Experience Monitoring alerts users via email when certain system events occur (for example, a cryptographic key failure or a system restart that is due to a device update).
To use email-based features, that will handle the traffic and define email notification groups that will receive email alerts.
When you configure SMTP settings, the security level that you select must correspond to the security configuration of your SMTP server. To determine the appropriate SMTP security level, use the following table or contact the mail server administrator.
SMTP security levels
SMTP security level
No security is applied. The system sends all email messages to the SMTP server in plain text.
When the connection is established, the device uses TLS/SSL to secure the connection. This protocol typically uses port 465.
The device opens an insecure connection and then uses STARTTLS to open a secure TLS/SSL conversation. This protocol typically uses the default port 25.
The device opens a non-secure connection and then uses STARTTLS to open a secure TLS/SSL conversation. If secure communication cannot be established, the system makes a second attempt with a non-secure connection. This protocol typically uses the default port 25.
For email-based features to function properly, configure a connection between this device and an SMTP server. To perform this procedure, you must have Operator-level access, or higher.
Before you establish a connection with the SMTP server, you must know the following information:
If your SMTP server is configured to send authentication credentials, you must know the user name and password that recipients will use.
On the Real User Analyzer, go to the Administration > Integration > Mail server page.
In the From box, enter the email address that will populate the From field in the BMC Real End User Experience Monitoring email messages.
In the Reply to box, enter the email address that will receive replies to emails generated by BMC Real End User Experience Monitoring.
If your SMTP server is not configured to send authentication credentials, click Don't use authentication.
Contact the mail server administrator to determine the necessary authentication settings.