Some application servers do not support TLS and therefore require SSL 3.0 communication, which is disabled by default for App Visibility Manager internal communication, to protect against the POODLE vulnerability.
Warning
If your system requires SSL 3.0 communication and the POODLE vulnerability is not a concern for your environment, use the following procedure to enable SSL 3.0.
Open the properties file for each component in a text editor:
- Portal: portal_installationDirectory\portal\properties\portal.properties
- Each collector: collector_installationDirectory\collector\properties\collector.properties
- Comment out (add a # character to the beginning of the line) the
tomcat.ciphersproperty. - Add SSLv3 to the list of
tomcat.ssl.enabled.protocolsproperty and save the file. - Open the java.security file on each computer, located in the installationDirectory/ADOP_JRE/lib/security directory.
- Remove SSLv3 from the list of the
jdk.tls.disabledAlgorithmsproperty and save the file. - Restart the service.
After a few minutes, the agents can connect to the portal and collector.
Related topics
Enabling communication between App Visibility agents and server components
Overview
Content Tools
Apps
Reporter Replacement
com.bmc.atlassian.bmc-util-plugin-2.section.label
Tasks