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A web application can encounter a variety of problems. Most of them are handled by the default system error-detection rules in BMC Real End User Experience Monitoring Software Edition. However, you can extend this capability with up to 100 custom error-detection rules that reflect specific needs of your web application.

Message types

Message type

Typical use case

Resolution

Application-specific errors

Many application environments have their own error pages that handle problems gracefully.

For example, an application shows an error page when a user enters an invalid password. This page would return a normal HTTP status code of 200.

There is two ways to detect this error:

  • Create a custom error condition that looks for the error page by matching its URI stem, because the page is being delivered correctly. You can create a custom error-detection rule to look for that error and measure it.
  • Create a custom field that extracts content from the error page. Based on the value of this custom field, the error-detection rule triggers an error or not.

Built-in errors

You might only care about a 404 Page Not Found error only if it affects a container or a document but not a component of a page.

Turn off the system default "not found" error-detection rule and replace it with a more detailed one that looks for "not found" errors on certain types of objects.

Subjective or performance errors

If a PDF file takes more than 2 minutes to download, you might consider this a problem.

Create a custom rule that is triggered when objects ending with .pdf have an end-to-end time longer than 2 minutes.

Interesting events in your web traffic

You might consider a particular user's logging on to be important.

Define an error-detection rule that contains an informational condition to watch for this.

In the Administration > Thresholds and problem detection > Error detection rules page of a Real User Analyzer, you can perform the following operations:

  • Edit email alert settings for all the rules
  • Edit rules
  • Copy rules (to create a rule with similar settings to another rule)
  • Delete rules
  • Change severity for the rules (Error or Informational condition)
  • Change categories for the rules:
    • Network error
    • Client error
    • Server error
    • Application error
    • Content error
    • Custom error
  • Change priorities for the rules (the order of rules firing)
  • Performing bulk operations to the selected rules (turn on of off, enable or disable alerting for a rule, etc.)

Related Topics

Creating a custom error-detection rule

Configuring error alert notifications