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For diagnostic and monitoring purposes, you need basic information about the state of your system. The System information page in the Analyzer and Collector components shows the the product name and version number.

You can also download diagnostic files and report problems to BMC from this page.

To download diagnostics information

In the event of a system issue, you might need to provide BMC Customer Support with a diagnostic snapshot of your system.

In the Action menu, select Download diagnostic.  

The diagnostic files are downloaded as a .zip file that can be sent to BMC Customer Support.

To connect to the BMC Customer Support website

From the Action menu, select Contact BMC Customer Support.

Related topics

Validating traffic capture on a Collector

Validating traffic capture on an Analyzer

Support information