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You might need to manually start or stop the BMC Real User Analyzer or Collector for maintenance or troubleshooting.

This topic provides the Linux commands to stop and start the services for these components, and to verify that the service is running.

To start the Real User Analyzer or Collector service

  1. Log in to the virtual machine with the Real User Analyzer or Collector installation as root.
  2. Run the required command in a command prompt:
    • service euem_analyzer start
    • service euem_collector start

If the Real User Analyzer or Collector component service is working after the start command, you will see the Real User Analyzer or Collector Console in a supported browser.

Real User Analyzer console


To stop the Real User Analyzer or Collector

  1. Log in to the virtual machine with the Real User Analyzer or Collector installation as root.
  2. Run the required command in a command prompt:
    • service euem_analyzer stop
    • service euem_collector stop

Warning

If you use a kill command to stop the Real User Analyzer or Collector component, the component service continues to operate. The component and the database stops working but the operating system maintains the component as a continuing service.

Related topic

Starting and stopping services