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Use the Log Zipper, part of the Maintenance Tool, to collect diagnostics in a zip file to submit to Customer Support. The Log Zipper creates a collection of log files and file characteristics that Customer Support uses to help you debug your system.

To run the Log Zipper by using the Maintenance Tool

  1. Start the Maintenance Tool utility.

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  2. In the Maintenance Tool, click the Logs tab.
  3. Click Zip Logs.
  4. Send the productLogs.zip output file from the temp (tmp) directory to BMC Support.

    Note

    To unzip the productLogs.zip file, use a utility such as WinZip to extract the files, or you might receive an error.

To run the Log Zipper by using the command-line interface

  1. In a command-line window, change to the product folder (where the Maintenance Tool is located).
  2. Enter one of the following commands:
    • (Windows) <product>MaintenanceTool.cmd -silent -logs -zip_logs "-output_file=%TEMP%\<product>.zip"
    • (UNIX) ./<product>MaintenanceTool.sh -silent -logs -zip_logs -output_file=/var/tmp/<product>.zip*
  3. Send the productLogs.zip output file from the temp (tmp) directory to BMC Support.