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This task describes how to determine which printers BMC PATROL excludes from monitoring and how to resume monitoring printers that have been excluded from monitoring.

Before you begin

  • By default, the PRINTER application class is inactive. After you activate the PRINTER application class and collector, BMC PATROL monitors all printers.
  • The exclusion list feature supports regular expressions. To stop monitoring large numbers of printers that have uniform names, use regular expressions.
  • To perform this task, you must be in developer mode. If you attempt to stop monitoring a printer when in operator mode, BMC PATROL displays the following error message in the system output window.
PRINTER: Only Development Console can filter an instance

To Stop Monitoring Printers

On any printer instance, perform the following steps.

  1. Access the PRINTER application menu as described in Accessing KM Commands and InfoBoxes.
  2. Select Edit PRINTER Exclusion List. BMC PATROL opens the PRINTER Exclusion List dialog box, which displays a list of monitored printers and a list of excluded printers.  For more information on exclusion lists, see Using Exclusion and Inclusion Lists.
  3. In the Monitored Printers list box, select the name of the printer that you want to exclude from monitoring.
  4. Click the right arrow to move the printer into the Excluded Printers list box
  5. Click Apply. BMC PATROL adds the printer to the list of excluded printers and then removes the printer icon from the BMC PATROL Object Hierarchy.
  6. Repeat step 3 through step 5 for each printer that you want to exclude.
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