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This task describes how to gather basic system information. With it, you can gather system information as well as to generate debug information for different components of the PATROL Knowledge Module for UNIX and Linux.

To Capture UNIX Diagnostic Information

  1. Access the UNIX OS application menu as described in Accessing KM Commands and InfoBoxes.
  2. Select Debug and Diagnostics > Capture UNIX Diagnostics.
    BMC PATROL displays the Select Categories of Diagnostics dialog box. To view an example, see Select Categories of Diagnostics dialog box.
  3. Select the Log Files check box.
  4. Place the cursor in the Output File for Diagnostics field and type the path and file name to which you want the diagnostic information written.
  5. Click Accept.
    BMC PATROL displays the Select Log Files to Collect dialog box.

    Select Log Files to Collect Dialog Box
  6. Select the check boxes of the log files that you want BMC PATROL to capture. Following table lists the options in the order that they appear in the dialog box.

    Select Log Files to Collect Options

    Options

    Description

    All Logs Contained in $PATROL_HOME/log

    Gathers log information from all the log files stored in the BMC PATROL log directory

    Agent Error Log

    Gathers log information the BMC PATROL Agent

    DCM Debug Log

    Gathers log information from the Data Collection Manager executable used in the DCM collection method

    apidll Log

    Gathers log information from the C library loaded by the BMC PATROL Agent during runtime so that it can read and write to FIFO

    bgscollect Log

    Gathers log information from the bgscollect executable, which accesses the kernel, retrieves the requested data, and writes it to the shared memory segment

    MrConsumer Log

    Gathers log information from the MrConsumer library, which is used by DCM to read the data from the shared memory segment written by bgscollect executable

  7. Click Accept.
    BMC PATROL writes some of the information to a task object (Capture UNIX Diagnostics) in the UNIX OS container. BMC PATROL writes the entire contents of all the log files that you selected to the .tar file that you specified.
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