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This task describes how to gather basic system information. With it, you can gather system information as well as to review the current state of various aspects of BMC PATROL such as which KMs are loaded, how many PSL errors have occurred since the agent started, and which tasks are currently being performed.

To Capture UNIX Diagnostic Information

  1. Access the UNIX OS application menu as described in Accessing KM Commands and InfoBoxes.
  2. Select Debug and Diagnostics > Capture UNIX Diagnostics.
    BMC PATROL displays the Select Categories of Diagnostics dialog box.

    Select Categories of Diagnostics Dialog Box
  3. Select the %DUMP Options check box.
  4. Place the cursor in the Output File for Diagnostics field and type the path and file name to which you want the diagnostic information written.
  5. Click Accept.
    BMC PATROL displays the DUMP Options dialog box.

    %DUMP Options Dialog Box
  6. Select the check boxes of the components for which you want BMC PATROL to provide information. Following table lists the options in alphabetic order.

    Capture UNIX Diagnostics %DUMP Options

    Options

    Description

    ALL

    Information about BMC PATROL Agent data structure

    APP_INSTS

    Information about each application instances

    APPS

    List of applications

    CHANNELS

    List of open PSL global file channels and open process channels

    CONSOLES

    List of connected consoles

    ERRORS

    List of PSL errors that have occurred since the last reboot

    GLOBALS

    List of global channels

    KM_LIST

    List of loaded KMs

    LIBRARIES

    List of loaded libraries

    PARAMS

    List of BMC PATROL Agent parameters

    RTLIST

    Information about processes in the BMC PATROL Agent run-time queue

    RUNQ

    List of items scheduled in the run queue

    TASKS

    Provides a list of current tasks

    %PSLPS

    Provides a list of current PSL processes

  7. Click Accept.
    BMC PATROL writes the information to the file that you specified in step 4 and to a task object (Capture UNIX Diagnostics) in the UNIX OS container.
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