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    The integration of BMC TrueSight Operations Management with BMC Service Resolution enables TrueSight Operations Management to create incidents in BMC Remedy Service Desk based on events in the cell. It adds business context to incidents by enabling bidirectional flow of information between the cell and BMC Remedy Service Desk.

    Supported software versions

    The following table lists the supported software versions for the integration:

    Software componentVersion
    BMC TrueSight Presentation Server10.0

    BMC Service Resolution

    3.0

    Related topics

    Integrating with BMC Service Resolution

    Configuring the Impact and Urgency values

    Managing service policies