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See information on this topic in the latest version (11.3.01) or versions 11.0, 10.7, and 10.5.

The integration of BMC TrueSight Operations Management with BMC Service Resolution enables TrueSight Operations Management to create incidents in BMC Remedy Service Desk based on events in the cell. It adds business context to incidents by enabling bidirectional flow of information between the cell and BMC Remedy Service Desk.

Supported software versions

The following table lists the supported software versions for the integration:

Software componentVersion
BMC TrueSight Presentation Server10.0

BMC Service Resolution

3.0

Related topics

Integrating with BMC Service Resolution

Configuring the Impact and Urgency values

Managing service policies

 

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