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While analyzing events on BMC TrueSight Operations Management, you can cross-launch into BMC TrueSight IT Data Analytics to perform root-cause analysis.

To be able to cross-launch, you need to first integrate BMC TrueSight Operations Management with IT Data Analytics. See Integrating with BMC TrueSight IT Data Analytics for more information.

You can cross-launch into IT Data Analytics from applications and events available on BMC TrueSight Operations Management.

To cross-launch into BMC TrueSight IT Data Analytics

  1. Access the TrueSight console.

  2. From the navigation menu, navigate to one of the following pages:

    Navigate toClick...
    Monitoring > ApplicationsOne of the application names, then click the action menu (vertical three dots) next to the application name, and then select Launch BMC TrueSight IT Data Analytics.
    Monitoring >EventsThe action menu next to one of the events that you want to investigate in IT Data Analytics, and then select Launch BMC TrueSight IT Data Analytics.
  3. Provide the user credentials for logging on to IT Data Analytics.

    You can see search results for one of the following search queries depending on whether you are cross-launching from an application or event.

    Search query with time rangeNotes
    If you cross-launch from an application
    ((HOST=HostName1.*) || HOST=HostName1) || (HOST=HostName2.*) || (HOST=HostName2)

    In the search query syntax, the following definitions apply:

    • HostName1 and HostName2 refer to the various host names associated with the application node.
    • ApplicationName refers to the name of the application.

    By default, the search query displays a list of host names (corresponding to the devices) associated with the application.

    If you have a large number of devices included in the application, then the default search query can be very long because it will have a large number of host names. Instead of searching for a list of host names to find event data associated with those hosts, you can search for the application context.

    To be able to search by the application context, you need to perform the following steps in IT Data Analytics:

    1. Navigate to BMC_ITDA_HOME%\custom\conf\server.
    2. Edit the olaengineCustomConfig.properties file and locate the console.crosslaunch.type=host property.
    3. Change the property value from host to app
    4. While creating data collectors for each of the devices (hosts) associated with the application, add a tag named ApplicationContext with the tag value set to the application name. For more information, see Creating data collectors in IT Data Analytics 2.0 .

    Performing the preceding steps in IT Data Analytics is optional, however this can be useful to simplify the search query.

    (ApplicationContext="ApplicationName")
    Time range: 30 minutes before and 30 minutes after the last time when the application state changed.
    If you cross-launch from an event

    (HOST=hostName1 .*) || (HOST=HostName1)

    In the search query syntax, hostName1 refers to the host name associated with the event.

    Time range: 30 minutes before and 30 minutes after the event time.

In BMC TrueSight Data Analytics, use the search and investigate functionality to troubleshoot problems, perform root-cause analysis, and discover trends and insights in your business operations. For more information, see Search and investigate in the BMC TrueSight IT Data Analytics 2.0 documentation.

Related topics

Viewing event details

Performing probable cause analysis on an event