BMC TrueSight Operations Management overview

BMC TrueSight Operations Management enables IT to monitor performance and availability of the infrastructure and applications that comprise their services, monitor events coming from the infrastructure devices, and monitor transactions from the applications that enable the services they deliver. The following topics describe the major components of this product.

Operations Management components and data provider overview

The BMC TrueSight Operations Management console provides the interface for monitoring and diagnosing failures and for configuring the Presentation Server that consumes information from the following data providers:

Events and performance data from BMC TrueSight Infrastructure Management
Active applications and performance data from BMC TrueSight App Visibility Manager
Synthetic transactions and performance data generated by the BMC Synthetic Transaction Execution Adapter (TEA) Agent

Together, BMC TrueSight Operations Management and its data providers deliver holistic views of the IT enterprise from which all users ensure the health of the environment and ensure that Service Level Agreements are met. For information about how the data providers enable business value, see Use cases.

Operations Management console overview

The following table summarizes the main features of the BMC TrueSight Operations Management Console:

Console feature	Use
Dashboard	Executives and IT Operations use dashboards to monitor the environment from a specialized view, such as a set of applications or performance graphs related to critical offering or customer.
Monitoring	IT Operations uses the monitoring views to monitor the infrastructure and application health.
Configuration	Solution Administrators and specialists configure the data collected from the data providers and the applications monitored.
Administration	Solution Administrators configure the data providers and integrations to the Presentation Server. The Administration functions also include role-based access control to data and features.
Central Monitoring Administration	Solution Administrators use Central Monitoring Administration to deploy and configure the BMC TrueSight Infrastructure Management components for collecting events, devices, and performance data.

For more information about the functions available in the Operations Management console, see User goals and features.

Infrastructure health monitoring

IT Operations uses event, device, and group views to monitor infrastructure health and respond to critical events. From events, IT Operations can perform probable cause analysis and cross-launch into additional Infrastructure Management consoles to perform actions.

The following image shows an example of the Events monitoring page.

For instructions about how to monitor the infrastructure, see Monitoring infrastructure devices and events.

Application health monitoring

IT Operations and specialists use application monitoring to observe the performance and health of active applications, to perform diagnostics, and to trace application transactions. Specialists responsible for understanding how applications will behave before introducing changes in production might generate synthetic transactions to predict application performance and health.

The following image shows an example of the Applications monitoring page from which you monitor active or synthetic transactions.

For additional information, see Monitoring applications or Monitoring synthetic transactions to predict application health.

Presentation Server overview

The Presentation Server hosts the web-based Operations Management console functions and consumes events and performance data from the data providers to provide a consolidated set of views for monitoring the infrastructure from an application context. In addition to data presentation, the Presentation Server performs functions such as role-based access control and data management functions such as storage and persistence. The Presentation Server supports integrations to other products, high availability, and disaster recovery. User management and multitenancy support is enabled through integrated system authentication with BMC Atrium Single Sign-On.

Presentation Server core service

The core service is the main server process that communicates with the data providers and datastore functions. Apache Tomcat 7.0.55 is embedded in the core service. The core service includes these services and functions:

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Cache service
Persistence service
Event Management service
Central Monitoring Administration
Role-based access control (RBAC)
User and tenant management
Application Model
Group management
Operation Management graphical user interface components

For information about restarting services, see Starting and stopping the Presentation Server services.

Presentation Server structure

The following diagram illustrates the relationship of the Presentation Server functions.

Layer

Description

application

The application layer consists of all the functions that are displayed in the Operations Management console and the Application Programming Interface (APIs) that communicate with the platform layer APIs.

platform

The platform layer consists of functions such as messaging, Representational State Transfer (REST) web services, role-based access control (RBAC), logging, clustering for high availability, and other core functions that make up the Presentation Server.

datastore

The datastore layer functions include data caching and data persistence:

Data caching - The Presentation Server uses Infinispan 6.0.02 as the caching service for caching the entities created in the Operations Management console and the entities received from the data providers, such as Meta (managed object definition), managed objects, devices, events from the cell, and groups.
Data persistence - The Presentation Server utilizes the following software to store and persist information:
- PostgreSQL Server version 9.3 - Stores information such as data provider servers, devices, groups, application model entities and relationships, and Central Monitoring Administration entities such as BMC PATROL Agents, and Integration Service hosts and clusters.
- Elasticsearch 1.3.2 with Lucene 4.9.0 - Persists and searches the events received from the data providers.

Integrated system authentication with BMC Atrium Single Sign-On

For system authentication and tenant administration, Operations Management utilizes BMC Atrium Single Sign-On. BMC Atrium Single Sign-On is an authentication system that supports many authentication protocols and provides single sign-on and single sign-off for users of BMC products. BMC Atrium Single Sign-On allows users to present credentials only once for authentication and subsequently be authenticated automatically by every BMC product that is integrated into the system. BMC Atrium Single Sign-On supports authentication with traditional systems such as LDAP or Active Directory. For complete information about BMC Atrium Single Sign-On, see BMC Atrium Single Sign-On 9.0 Open link

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For additional Operation Management integrations, see Integrating.

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