10.0.00 features

Improved monitoring views and usability

The new TrueSight Operations Management console provides the following benefits:

• Enhanced UI to view the devices and events originating from the Infrastructure Management and App Visibility components
• Reduced number of consoles and simplified deployment that promotes consistent user experience

For more information, see Getting started with devices and events.

Application View and diagnostics

The Application View acquires data from App Visibility to present a holistic end-to-end view of the application that displays the performance and availability of real users and synthetic executions, network, and back-end tiers. From the Application View, you delve into issues that could affect your end users. You can investigate the root cause and reduce the time it takes to find the source of application problems.

Application models

An application model is a topological representation of a business or IT application, and the relationship of the infrastructure components (that is, devices and monitor instances) that are required to support or provide functionality to the application. For information about application models with application monitoring, see Getting started with application monitoring.

Application models are not dependent upon configuration items (CIs) from the BMC Atrium Configuration Management Database (CMDB). They can be created automatically by Operations Management for web-based applications with BMC TrueSight App Visibility or created manually for applications that are not web-based.

Business service state from service models defined in Infrastructure Management

If you have defined service models in BMC TrueSight Infrastructure Management, the configuration item (CI) for top-level business service will be imported into the Applications page as a service application after you connect a BMC TrueSight Infrastructure Management Server to BMC TrueSight Operations Management. For information about how to configure this option, see Configuring business services and other CIs to appear in the Applications page.  

Customized and consolidated views with dashboards

The dashboards feature enables you to create consolidated and customized graphical views of your environment. You construct a dashboard by selecting a dashlet template and configuring it to access data about your monitored systems or applications. When the configured dashlet highlights a problem, you can also use it as an entry point to investigate and troubleshoot the root cause. The ability to share dashboards enables members of work groups to create and maintain a single dashboard that they can all use. If you find a shared dashboard that you like, you can copy it and use it as is or modify it as necessary.

For more information about creating and using dashboards, see the following topics:

• Getting started with dashboards
• Consolidating data views with dashboards
• Dashlet library

Synthetic transaction monitoring

Synthetic transaction monitoring includes the following improvements:

• Setup is streamlined, with all of the configurations performed from a single page. This feature includes SLAs defined globally at the application level and at the more specific Execution Plan level, one-time or recurring blackout settings, and more. See Editing an application's synthetic settings for more details.
• Synthetic monitoring is available at multiple levels (application, Execution Plan, location, execution, etc.) so you can drill down to the level that you need. See Monitoring synthetic transactions to predict application health for more details.
• Migration of scripts and configurations from BMC Transaction Management Application Response Time (TM ART) is included. See Migrating from BMC TM ART for more details.

Common monitoring functions

The Presentation Server and Operations Management console provide the following common features for setting up monitoring views:

• Dashboards
• Application models
• Groups

BMC Atrium Single Sign-On authentication and multitenancy support

BMC Atrium Single Sign-On provides user account and tenant management to BMC TrueSight Operations Management. Solution Administrators create accounts and tenants in BMC Atrium Single Sign-On and can view accounts in the Operations Management console. For more information, see 

Managing users  in the BMC Atrium Single Sign-On documentation.

Role-based access control

The Presentation Server provides role-based access control to data, system features, and features enabled by the data providers. In the Operations Management console, Solution Administrators define authorization profiles that control data access and the users' ability to perform functions. For more information, see Role-based access and Managing users and access control.

Online and offline Help options

The BMC TrueSight Operations Management product provides online documentation from a website hosted by BMC that the product accesses when you click a Help link. To access Help when running the product from a computer that does not have internet access, you must change your user preferences to use the offline version.