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BMC TrueSight Infrastructure Management 10.5 ... Integrating Integrations that enable automation Integrating with BMC Atrium Orchestrator to enable Triage and Remediation workflow

Configuring the Triage and Remediation solution

The Triage and Remediation Solution integrates the BMC Remedy IT Service Management (ITSM) and the Infrastructure Management systems, using BMC Atrium Orchestrator as the enabling technology. To implement the solution, complete the configuration tasks listed in the following table.

Note

Prior to performing the tasks on this page, you must have installed the mandatory components, as described in Installing the Triage and Remediation solution Open link in the deployment documentation.


Related topics

Integrating with BMC Atrium Orchestrator to enable Triage and Remediation workflow

Using the Triage and Remediation solution

Configuration checklist for Triage and Remediation solution 

Product/ComponentTaskSee
TrueSight Infrastructure ManagementConfigure the BMC TrueSight Infrastructure Management Server cellTo configure the BMC TrueSight Infrastructure Management Server cell
Configure the BMC Atrium Orchestrator BMC Event Management and Infrastructure Management monitor and actor adaptersTo configure the BMC Atrium Orchestrator BMC Event Management and Infrastructure Management monitor and actor adapters
BMC Remedy ITSMConfigure group auto assignments in BMC Remedy ITSMConfiguring group auto assignments in BMC Remedy ITSM
Configure Remedy ITSM templatesConfiguring BMC Remedy ITSM templates
BMC Atrium OrchestratorExport and enable the required adaptersConfigure the required adapters
Configure and deploy the required Operations Actions (OA) management modulesConfigure and deploy the required OA management modules
Configure the Triage and Remediation moduleConfiguring the Triage and Remediation module
Configure the Credentials Store moduleConfiguring the Credential Store
PATROL AgentConfigure the PATROL Agent to include annotation data in Triage and RemediationConfiguring the PATROL Agent to include annotation data in Triage and Remediation
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Last modified by Melody Locke on Apr 28, 2016
overview integration infra_management bmc_products bao task triage_remediation remedy_itsm

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Components of Triage and Remediation Solution
Configuring Infrastructure Management for the Triage and Remediation Solution
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