Page tree
    Skip to end of metadata
    Go to start of metadata

    The Triage and Remediation Solution integrates the BMC Remedy IT Service Management (ITSM) and the Infrastructure Management systems, using BMC Atrium Orchestrator as the enabling technology. To implement the solution, complete the configuration tasks listed in the following table.

    Note

    Prior to performing the tasks on this page, you must have installed the mandatory components, as described in Installing the Triage and Remediation solution in the deployment documentation.


    Configuration checklist for Triage and Remediation solution 

    Product/ComponentTaskSee
    TrueSight Infrastructure ManagementConfigure the BMC TrueSight Infrastructure Management Server cellTo configure the BMC TrueSight Infrastructure Management Server cell
    Configure the BMC Atrium Orchestrator BMC Event Management and Infrastructure Management monitor and actor adaptersTo configure the BMC Atrium Orchestrator BMC Event Management and Infrastructure Management monitor and actor adapters
    BMC Remedy ITSMConfigure group auto assignments in BMC Remedy ITSMConfiguring group auto assignments in BMC Remedy ITSM
    Configure Remedy ITSM templatesConfiguring BMC Remedy ITSM templates
    BMC Atrium OrchestratorExport and enable the required adaptersConfigure the required adapters
    Configure and deploy the required Operations Actions (OA) management modulesConfigure and deploy the required OA management modules
    Configure the Triage and Remediation moduleConfiguring the Triage and Remediation module
    Configure the Credentials Store moduleConfiguring the Credential Store
    PATROL AgentConfigure the PATROL Agent to include annotation data in Triage and RemediationConfiguring the PATROL Agent to include annotation data in Triage and Remediation